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No internet access for IPV4 but ipv6 has internet access

Regular Visitor

No internet access for IPV4 but ipv6 has internet access

So I have talked to a representative about how the router is not sending a IPV4 address but the person accidentally hanged up and didn’t call back and I’ve already renewed my ip and reset the modem but it’s still not working for my computer. Also all the other devices connected to the WiFi work and my computer is connected through Ethernet.
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Expert

Re: No internet access for IPV4 but ipv6 has internet access

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

Official Employee

Re: No internet access foripv4 but ipv6 has internet access

 

Hello Adow, I can assist you with getting this issue corrected. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".

New Poster

Re: No internet access foripv4 but ipv6 has internet access

I am having the same issue with my Netgear C6300.  Would like to request a a way to get you my details.

New Poster

Re: No internet access foripv4 but ipv6 has internet access

 wrote:

I am having the same issue with my Netgear C6300.  Would like to request a a way to get you my details.


I'm having the same issue (no internet access for ipv4, but good for ipv6) since last night (5/8). Thanks for any help!