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New Xfinity modem does work with Linksys Router.

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Member Since: ‎03-16-2011
Posts: 3
Message 1 of 12 (10,425 Views)

New Xfinity modem does work with Linksys Router.

just installed my "new and faster" Xfinity modem. It works only if connected directly to my PC but when i hook it up to my Linksys Wireless G broadbad Router (model wrt54g) i do not get an internet connection. Is there a compatablity issue between the two. I do not have this issue when i hook up the old modem.

11 REPLIES
Posted by
Service Expert

Member Since: ‎11-10-2003
Posts: 5,499
Message 2 of 12 (10,421 Views)

Re: New Xfinity modem does work with Linksys Router.

This answer exists throughout the forum, in many threads,

 

If you change the device connected to the modem, you need to power cycle from the wall out.  If the Xfinity modem is an eMTA (including phone service), then you need to power cycle it using the recessed reset button.  (Due to the battery backup in an eMTA.)

 

Power cycle the modem, then the router.  When all have settled in (lights lit steadily is the general indicator) then boot up the computer.

Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 51,637
Message 3 of 12 (10,415 Views)

Re: New Xfinity modem does work with Linksys Router.

What is the exact make and model number of the "Xfinity modem" ?




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Member Since: ‎03-16-2011
Posts: 3
Message 4 of 12 (10,312 Views)

Re: New Xfinity modem does work with Linksys Router.

My Xfinity modem i got from Comcast is a Ubee D3.0

Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 51,637
Message 5 of 12 (10,302 Views)

Re: New Xfinity modem does work with Linksys Router.

That's not the model number. That is it's capability.




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Member Since: ‎03-16-2011
Posts: 3
Message 6 of 12 (10,245 Views)

Re: New Xfinity modem does work with Linksys Router.

Had to go to the Ubee website to get the model number because there was no

model number in the packing nor the unit itself. It looks like the model number is

DOC SIS 3.0 Modem U10C035.

I appreciate any help.

Posted by
Edited on
‎06-19-2011 02:08 PM

Connection Expert

Member Since: ‎12-24-2003
Posts: 51,637
Message 7 of 12 (10,241 Views)

Re: New Xfinity modem does work with Linksys Router.

[ Edited ]

Go here (PDF reader needed);

 

http://www.google.com/url?sa=t&source=web&cd=2&ved=0CDUQFjAB&url=http%3A%2F%2Fwww.myaccount.charter....

 

Go to section 2.6.2 for instructions on how to reset the modem to factory defaults. Log in to it and try it.

 

Instructions for logging in are also there in section 2.4




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Member Since: ‎09-10-2011
Posts: 2
Message 8 of 12 (9,047 Views)

Re: New Xfinity modem does work with Linksys Router.

I have this same problem with the same equipment. I have a ubee DDM3513 modem and a Linksys WRT54G wireless router. I have followed through this thread step by step with no success.

 

My ubee DDM3513 can not be reset to the default settings due to when I log into the modem using 192.168.100.1 and select "modem" in the upper right corner it brings me back to the modem summary page.

 

If there is a solution to this connectivty problem please point in the right direction.

 

Thanks! 

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Member Since: ‎08-14-2012
Posts: 1
Message 9 of 12 (6,452 Views)

Re: New Xfinity modem does work with Linksys Router.

Just got comcast and I am in the same boat, trying to connect my Linksys WRT54G to the Ubee DM3513.  Anyone have a success story to share??


Thanks

Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 51,637
Message 10 of 12 (6,446 Views)

Re: New Xfinity modem does work with Linksys Router.

Have you tried powercycling it by removing the power cord for a few minutes before connecting the router to it ?




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Posted by
Contributor

Member Since: ‎03-01-2010
Posts: 31
Message 11 of 12 (5,993 Views)

Re: New Xfinity modem does work with Linksys Router.

The newest Xfinity modem (black, stands vertical, & has a vertical row of light blue lights) that's shipped from a warehouse, is also a wireless router. I have one. Call 1-800-COMCAST & ask them about one. Shipping is $9.95 & the old modem will ship back free by just taking it to the UPS Store.

Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 51,637
Message 12 of 12 (5,986 Views)

Re: New Xfinity modem does work with Linksys Router.

Year old thread closed.




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