Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,637,421

members

44

online now

1,815,233

discussions

Back to Top

New Cable modem

SOLVED
Posted by
Frequent Visitor

Message 1 of 12
4,212 Views

hi,

 

I would like to replace my SB5101 with my own modem. Can someone suggest a good one which offers router with 11n 5GHz connection?

 

I'm going through the approved list of modems and preferrably would go to a  DOCSIS 3.0 modem as I've performance connection.

 

 

Thanks

11 REPLIES
Posted by
Connection Expert

Message 2 of 12
4,208 Views

Motorola SB 6120 and your own "N" capable router. No combo modem/router gateway devices...




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Frequent Visitor

Message 3 of 12
4,201 Views

How about SBG6580?

Posted by
Problem Solver

Message 4 of 12
4,165 Views

That's a gateway device, I believe......

Most give a "thumbs down" to gateways.....if one section goes down, you're out both a router AND modem....!

EG has the best advice, IMHO.....

Good Luck!

Posted by
Frequent Visitor

Message 5 of 12
4,013 Views

Bought Zoom 5341 and it's working fine.

Posted by
Connection Expert

Message 6 of 12
3,987 Views

Thats a good thing.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 7 of 12
3,914 Views

Will it work no matter where you live? 

 

We are in the Chicago area and I am looking at a zoom purchase and need to make a decision by Monday night.  I have a coupon for Staples for $25 off.

 

Other than unplug the Comcast modem and plug the new one in, what else do I have to do?

 

Where do I take the Comcast rented modem?

 

Thanks

Posted by
Customer Expert

Message 8 of 12
3,892 Views

Take it back to your local office and be sure to get a receipt that they received it.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Service Expert

Message 9 of 12
3,878 Views

Keep your returned modem receipt in a safe place. Don't forget where you put it.

 

This will be proof that it was returned to Comcast if they "lose" it and you are asked to pay for it.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Connection Expert

Message 10 of 12
3,867 Views

8thdayconsultin wrote:

Will it work no matter where you live? 

 

We are in the Chicago area and I am looking at a zoom purchase and need to make a decision by Monday night.  I have a coupon for Staples for $25 off.

 

Other than unplug the Comcast modem and plug the new one in, what else do I have to do?

 

Where do I take the Comcast rented modem?

 

Thanks


After you plug the new one in, call comcast and ask then to Activiate / Provision it for you

 

At the top of the Forum page are five tabs and a search box

Click on the Shop tab

Click on Retail Locations

Enter your Zip Code in the box and hit enter

There you will see addresses for Comcast locations

 

As said before, make sure you get a hand receipt and keep it in a sfe place

Another good thing is to wait a few days and then call in to Comcast and make sure the return of the old modem is showing in the database.  If not ask them to look and see where they provisioned your new modem.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Connection Expert

Message 11 of 12
3,859 Views
Solution


sam_net wrote:

 

Bought Zoom 5341 and it's working fine.


FWIW, so far I have read nothing but good reports/reviews about that modem.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Highlighted
Posted by
Connection Expert

Message 12 of 12
3,837 Views

8thdayconsultin wrote:

Will it work no matter where you live? 

 

We are in the Chicago area and I am looking at a zoom purchase and need to make a decision by Monday night.  I have a coupon for Staples for $25 off.

 


It has recently been added to their "Approved Modems List" so yes, it should "work anywhere".

 

http://mydeviceinfo.comcast.net/DisplayCMDevice.php?device=245

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon