I am having issues with my CM1000 locking on to the Xfinity network since mid-December. Does anyone out there have any idea when Xfinity is going to resolve this issue? I have tried replacing the modem with new CM1000 modems but still have the same issue. Now I am stuck with a worthless $200 modem and forced to use a Xfinity modem. How many other people’s modems have been rendered useless? I’ve had at least 5 technicians out to fix this issue but was told yesterday that it is my problem to deal with not Xfinity’s.
Any help or insight would be appreciated.
If you've had five techs out it's unlikely we are going to solve your issue here on the forums. You need to get a corporate employee to investigate and perhaps motivate your local system to get this fixed.
I've asked a Comcast corporate employee to help you. You should expect a reply in this thread.
If you like, you can give us a few more details about your issues. We may be able to offer some insight. Start with signal levels and equipment details. See the troubleshooting guide.
Hello Johnson43. I can assist in troubleshooting your modem issue. We may need to have our Advanced Repair team get involved to ensure we get this figured out for you. Please send me a private message and include your full name and account primary phone number so I can access your equipment.