Xfinity plant
Xfinity globe
Community Forum

Modem showing T3 timeouts and range problems

New Poster

Modem showing T3 timeouts and range problems

Can someone let me know if the logs i have provided show somthing wrong? I have been experiencing alot of gaming problems here in the past few years and the techs nor the field manager are willing to help me solve these problems. Download speeds are usually ok with alot of fluctuation at times, but upload seems to be really struggling. I have brand new equipment modem is a netgear docsis 3.1cm1000 and my router is a nighthawk xr500. I have tried everything you could try inside and nothing is getting better. If anyone can please help thanks.
DC194696-DFD6-494E-9739-4BB6A0C8E563.png
Expert

Re: Modem showing T3 timeouts and range problems

What are your power levels?

New Poster

Re: Modem showing T3 timeouts and range problems

I have attached them
EE1BCB66-8179-43A7-8AC5-804B42E8429A.jpeg
709B8426-FA35-4380-A0BB-5C6518494759.jpeg
New Poster

Re: Modem showing T3 timeouts and range problems

Also to add, this is an ongoing issue since feb of 2015 there has been over 20 techs here and managers they re ran lines and said everything is fixed now they come to my house tell me what i wanna hear make up a fairytale story like we will replace ur tap and leave.
Expert

Re: Modem showing T3 timeouts and range problems

I've asked an employee to check the CMTS for real-time and historical RF signal reports from your modem. They can also check your local node/plant for any degradation or error reports. You can expect a reply in this thread. 

New Poster

Re: Modem showing T3 timeouts and range problems

Thank you
Official Employee

Re: Modem showing T3 timeouts and range problems

Hey Chunlock. That nighthawk router and the Docsis 3.1 modem is the best money can buy! Are you seeing the same T3 timeouts and upload issues when you bypass the router? 

 

I heard from a coworker (M that you're working with her on Twitter (we sit beside each other). You're in good hands. I'll let her finish with you there. 

 

KenF