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Modem issue

Regular Visitor

Modem issue

Bought a new modem from Best Buy, after consulting Xfinity’s list of approved modems. Supplied all of the necessary info. Chat was helpful, but said that the modem “existed in a different markets inventory, and would need to be removed from their list first” They said they will forward the issue and that it will take 2-3 days. I’m surprised by this, does this sound correct?
Expert

Re: Modem issue

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

Official Employee

Re: Modem issue

 

Hello JL424, I can look into this for you and let you know what next steps are in getting your new modem added to the account. To get started, can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

Regular Visitor

Re: Modem issue

Excellent work, thank you!! 👍🏼👍🏼
Official Employee

Re: Modem issue

JL424 wrote: Excellent work, thank you!! 👍🏼👍🏼

 

You're welcome, I am glad we got this taken care of for you. Have a good day.