Xfinity plant
Xfinity globe
Community Forum

Modem Restart Unavailable. Why?

New Poster

Modem Restart Unavailable. Why?

Our internet is out for the fourth time today. I keep trying the online recycle and it won't work. What are some reasons for this? We have tv and phone.
Expert

Re: Modem Restart Unavailable. Why?

How re you trying to restart?  Which Comcast modem do you have?

Expert

Re: Modem Restart Unavailable. Why?

Start here: troubleshooting guide. If you still need help, please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log. Thank you!

Official Employee

Re: Modem Restart Unavailable. Why?

mb129 -- If there's an issue in your area or the modem is offline, the reset won't work. I can look at your account from here and see if there are any issues with your modem or signals if you would like. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.