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Massive Packet Loss

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Massive Packet Loss

I'm experiencing horrendous packet loss between two Comcast Servers.  I have attached the plot from pingplotter going to www.google.com.  My internet service is horrible and this could explain why.  Any idea why this is occurring?  

www.google.com.png
Official Employee

Re: Massive Packet Loss

 

Hi nmstough, I ran some test and I show that we are doing some work in your area that is directly impacting your services. I also see that we have a tech scheduled to come out and take of this issue for you in a few days. I will reach back out to you once the work order is completed to ensure everything is taken care of.