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Internet off and on throughout the day.

Frequent Visitor

Internet off and on throughout the day.

My internet is off and on all day long. It is so aggravating to be in the middle of something and have it go down and end everything I've done. Then I have to start all over. I have restarted and I have reset many times. I've noticed that on the modem the bottom internet signal constantly flashes. Help!!!
Gold Problem Solver

Re: Internet off and on throughout the day.

What is the model number of your device and what is the label for the "the bottom internet signal [that] constantly flashes"?


If you want to troubleshoot this yourself, please see Connection Troubleshooting Tips. If you still need help, please provide Information Requested for Connection-Related Posts. If you are using Wifi it's best to switch to an Ethernet cable connection if possible while measuring speed and checking the reliability of your connection to Comcast.

If you can't find the problem or you'd rather have Comcast do the troubleshooting, call them at the phone number on your bill or 1-800-Comcast, or chat with them using the Internet Support option at https://support.xfinity.com/chat. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have or sign up for their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, about $6/mo) and keep it for at least 60 days. If the trouble is due to a faulty Comcast modem, eMTA, gateway device, or anything outside your home, you shouldn't be charged.

Frequent Visitor

Re: Internet off and on throughout the day.

The flashing light is in front of the 5 chz. The model number is TG1682G.
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