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Internet is offline

Posted by
Visitor
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Member Since: ‎03-18-2017
Posts: 1
Message 1 of 2 (90 Views)

Internet is offline

I'll start off by saying I use 2 separate modems. I use the standard Xfinity modem for the home phone line, and I use a netgear modem and asus router for home wifi and ethernet port. I have been running this setup for months now, but 2 days ago, my internet went out. It won't work on either modem and it says the signal is offline. Is there any fix I can do without having a Comcast tech come out and check it out?
1 REPLY
Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 54,131
Message 2 of 2 (60 Views)

Re: Internet is offline

Call in and have a rep confirm that one modem is provisioned for phone service only and that the other is provisioned for Internet service only service.



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