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Internet connectivity, but only on certain websites.

New Poster

Internet connectivity, but only on certain websites.

So I have SB6121 and for whatever reason I only have connectivity to certain websites. Like google and cnn worked fine, but reddit or amazon didn't.  I reset the modem, hardwired into the thing, called it in to Xfinity and nothing has worked so far.  Any ideas??

Expert

Re: Internet connectivity, but only on certain websites.

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

New Poster

Re: Internet connectivity, but only on certain websites.

I guess I should also mention it sounds a lot like this scenario:

 

http://forums.xfinity.com/t5/Your-Home-Network/Only-have-access-to-certain-websites/td-p/3002968

 

Thanks in advance!

Official Employee

Re: Internet connectivity, but only on certain websites.

 

kai333, what specific url are you using for these sites? Are they secured? https vs http? 

 

KenF

New Poster

Re: Internet connectivity, but only on certain websites.

internet worked okay with https://www.cnn.com for instance.  but not https://www.amazon.com.  It's very odd.  And actually NOW it seems to be nonfunctional.  Not sure what's going on! Smiley Sad

Official Employee

Re: Internet connectivity, but only on certain websites.

OK, don't panic Smiley Happy 

 

Send me a private message with your full name and account related phone number so I can try reprovisioning your modem. 

 

KenF

New Poster

Re: Internet connectivity, but only on certain websites.

Sent!  Thanks!

Official Employee

Re: Internet connectivity, but only on certain websites.

Sent!  Thanks!

Got it, you're welcome! 

Expert

Re: Internet connectivity, but only on certain websites.


@kai333 wrote:

internet worked okay with https://www.cnn.com for instance.  but not https://www.amazon.com.  It's very odd.  And actually NOW it seems to be nonfunctional.  Not sure what's going on! Smiley Sad


The amazon link doesn't work for me when I click on it but www.amazon.com works when I type it into Chrome.

https://www.amazon.com/

 

Expert

Re: Internet connectivity, but only on certain websites.


@RobertWy wrote:

@kai333 wrote:

internet worked okay with https://www.cnn.com for instance.  but not https://www.amazon.com.  It's very odd.  And actually NOW it seems to be nonfunctional.  Not sure what's going on! Smiley Sad


The amazon link doesn't work for me when I click on it but www.amazon.com works when I type it into Chrome.

https://www.amazon.com/

 


Robert. Observe that there is a trailing "." (dot) after the Top Level Domain (.com) in their https amazon link that is breaking its function.