I have the 1Gbp internet service, and after a chat with one of the employees, because of an issue we had with the internet, the speed now is lock to 30 mbps. Its been three weeks talking back and forth and even a technician came, said he fix the signal, nad it should be good to go. The speed still show 30 mbps.
Any help please.
You won't get gig speed with that modem. It is a DOCSIS 3.0 device. You need a DOCSIS 3.1 capable modem like one of these;
Verify that you have a gigabit lan connection for your internal devices .
Nah that's not it..... They couldn't have ever even gotten 300 if they only had a 10/100 ethernet LAN...