We've been getting internet drop off problem for more than one month. The connection used to be quite good, but it got very badly lately. Today, it drops off more than five times from morning to noon (even when I'm typing this message). Last week, CC tech came in and said the problem is the bad connection between our home and the CC mainbox in our neighbor's backyard (just about 50 ft away). He replaced the cable. After that, we had good connection for just one or two days. Then, the problem has occurred again. Here are other info:
1. We use Motorola SBG6580;
2. Everytime the connection drops off, we need to unplug the cable and power, and then plug in. Usually, this will reestablish the connection. When connected, the speed is very good. No speed issues.
I am so happy I came to this page! My connection issues are that exct same way. I though it was just my computer. It is extrememly frustraing as I am an online studant. I hope they can get this issue resolved !
Your issues seem very simliar to the ones I have been experiencing this past month.
You should check out the thread I made.
I've done everything from switching modems and routers to having the techs come out, put on splitters, take off splitters. The issue is somewhere on the line itself, you need a line tech to come out and check. From what I've read it is condensed cables or an issue with the amps.
It's not an issue with the line directly to your house, in your house, or anything local; it's something on a larger scale.
You need to call Comcast and explain that you don't just want a tech coming to your house to look at your modem, you want a line tech or area supervisor to check the lines in the area, not just the line from your house to the mainbox.
You should prob. have a tech back out. Your signals are are still out of spec. Your modem is working too hard to communicate upstream.
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help. For information on the program click here. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark it as an accepted solution!
I am not a Comcast employee. I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help. We ask that you post publicly so people with similar questions may benefit. Was your question answered? Mark it as an accepted solution!
I am not a Comcast employee.
Was your question answered? Mark it as a solution!
As "i_am_nerdburg" pointed out, the previous setups were out of specs. They are more reasonable now. It seems that experts in Comcast took care of the issue and made the correction as we did not do anything. So, guys, experts and helps are right here, not in the call center!