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I am able to load HTTPS not HTTP sites.

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I have had a long standing issue which comes and goes on a daily basis for almost the last three years where I am able to load some secured https websites (i.e. google, youtube, netflix) but I am not able to load common http sites (i.e. asos or play games as my connection drops). When I reset my modem I get full connectivity for a few minutes and then it drops once again. 

 

I've came across some posts on the forums by people which have faced a similar problem to mine (http://forums.xfinity.com/t5/Your-Home-Network/Can-only-browse-HTTPS-SSL-sites-Google-Facebook-not-u... as an example). 

 

I've tried restarting the router, doing a "power cycle", resetting it to defaults. I called Comcast support who restarted the router, however; neither solution worked. There are no excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated.

 

It seems many people have resolved their problem by coming in contact with a forum member by the name of 'ComcastJohnN'. If any moderator knows how to come in contact with him or can help me resolve my issue it would be greatly appreciated.

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Posted by
Official Employee

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Hello akorns, I can help you get connected to these sites and stay connected. Do you have issues loading websites while on a laptop/desktop, or do you have issues with portable devices such as your phone or tablet? If you're using a laptop/desktop have you tried using an Ethernet cable to connect to the internet? 




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Posted by
Connection Expert

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FWIW, can't see how being wired or wireless could make a difference be to the HTTP protocol ? It all goes through the same home networking router.

 

It may be a stuck / failed browser message / notification as in the message from the thread that you noted;

 

http://forums.xfinity.com/t5/Your-Home-Network/Can-only-browse-HTTPS-SSL-sites-Google-Facebook-not-u...




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I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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