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How long for internet upgrade to take effect?

New Poster

How long for internet upgrade to take effect?

I upgraded my internet service over the phone about two hours ago, and I haven’t seen my bandwidth change yet. They said there’s no on-site work required. Does anyone know how long it generally takes?
Authorized Vendor

Re: How long for internet upgrade to take effect?

have you rebooted your modem?  The change in speed requires a reboot of the modem..  once it gets into billing the provisioning system will see the new speed and set the bootfile to the correct bootfile for the speed..

 

I would try and reboot if it doesnt work call back..

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Network Engineer, IP Engineer, Docsis..; the views expressed on this post are mine and do not necessarily reflect the views of my employer..

Gamer.. Living the dream one catastrophe at a time Smiley Happy ..
New Poster

Re: How long for internet upgrade to take effect?

Thanks, I’ll try calling. I’ve rebooted it and my router every two hours, but still no luck.