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How do I unblock devices s I have blocked?

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Message 1 of 5
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I blocked some of my kids device when they got into trouble now am trying to get them back online how do I do this? I used the router app to do this.
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Posted by
Service Expert

Message 2 of 5
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Fawnandsergio wrote:
I blocked some of my kids device when they got into trouble now am trying to get them back online how do I do this? I used the router app to do this.

Can you be specific about the router app you used?




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Posted by
Connection Expert

Message 3 of 5
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What is the exact make and model number of the "router" ? Did you block by MAC addresses ? Parental controls ?




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Posted by
Official Employee

Message 4 of 5
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Hello Fawnandsergio. I can certainly try to assist here with unblocking your kids device, but I will need more information. Please tell us more information about the router you are referring to. 

 

Also, if you are using the new XFINITY xFi App in conjunction with an XFINITY Wireless Gateway, and trying to get a device back online, please visit the below link and follow the steps. 

 

https://www.xfinity.com/support/internet/xfi-app/




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Posted by
Connection Expert

Message 5 of 5
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ComcastJoeTru wrote:

 Please tell us more information about the router you are referring to. 

I thought that I already asked that ??? I guess that I am invisible.... 




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