Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,517,009

members

74

online now

1,717,759

discussions

Back to Top

Hooking up wireless router to comcast Arris modem TM402P/110

SOLVED
Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎01-10-2013
Posts: 1
Message 1 of 2 (2,805 Views)

Hooking up wireless router to comcast Arris modem TM402P/110

Do I have to disconnect everything from Arris modem (including phone) before turning off power to modem and hooking up Netgear N300 Wireless Router?

1 REPLY
Posted by
Edited on
‎01-10-2013 05:28 PM

Connection Expert

Member Since: ‎12-24-2003
Posts: 52,197
Message 2 of 2 (2,980 Views)

Re: Hooking up wireless router to comcast Arris modem TM402P/110

[ Edited ]

No, not the phone, only the computer. Also, just removing the A.C. power will not work to powercycle that modem due to the built in backup battery.

 

The recessed reset button on the rear must be used rather than just unplugging it from the power outlet in order to properly power cycle / reset it. You'll need something like a bent paper clip or a pen tip. Depress and hold in the recessed reset button on the rear until you see the front panel indicator lights begin to cycle, then release. Now give the eMTA the time it needs to re-sync.




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program