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Hooking up wireless router to comcast Arris modem TM402P/110

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Do I have to disconnect everything from Arris modem (including phone) before turning off power to modem and hooking up Netgear N300 Wireless Router?

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No, not the phone, only the computer. Also, just removing the A.C. power will not work to powercycle that modem due to the built in backup battery.

 

The recessed reset button on the rear must be used rather than just unplugging it from the power outlet in order to properly power cycle / reset it. You'll need something like a bent paper clip or a pen tip. Depress and hold in the recessed reset button on the rear until you see the front panel indicator lights begin to cycle, then release. Now give the eMTA the time it needs to re-sync.




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1 REPLY
Posted by
Connection Expert

Message 2 of 2
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Solution

No, not the phone, only the computer. Also, just removing the A.C. power will not work to powercycle that modem due to the built in backup battery.

 

The recessed reset button on the rear must be used rather than just unplugging it from the power outlet in order to properly power cycle / reset it. You'll need something like a bent paper clip or a pen tip. Depress and hold in the recessed reset button on the rear until you see the front panel indicator lights begin to cycle, then release. Now give the eMTA the time it needs to re-sync.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon