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High Ping spikes - GR Michigan

Posted by
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Message 1 of 11
1,344 Views

Over the past week I've experianced high ping spikes and low download speed, sometimes my internet fully disconnects.

 

traceroute:

Tracing route to www.l.google.com [74.125.225.50]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  10.0.0.1
  2     7 ms     6 ms     8 ms  96.120.41.33
  3     7 ms     7 ms     7 ms  te-4-5-ur07.grandrapids.mi.michigan.comcast.net
[68.85.218.81]
  4     8 ms     7 ms     7 ms  te-8-7-ur08.grandrapids.mi.michigan.comcast.net
[68.85.222.18]
  5    18 ms    23 ms    23 ms  te-0-1-0-11-ar01.pontiac.mi.michigan.comcast.net
 [68.85.223.21]
  6    29 ms    29 ms    29 ms  pos-3-5-0-0-cr01.chicago.il.ibone.comcast.net [6
8.86.90.221]
  7    30 ms    31 ms    30 ms  pos-1-13-0-0-cr01.350ecermak.il.ibone.comcast.ne
t [68.86.88.94]
  8    28 ms    29 ms    29 ms  pos-1-0-0-0-pe01.350ecermak.il.ibone.comcast.net
 [68.86.86.34]
  9    28 ms    28 ms    42 ms  66.208.228.202
 10    29 ms    28 ms    29 ms  209.85.254.120
 11    29 ms    28 ms    29 ms  209.85.250.28
 12    29 ms    29 ms    29 ms  ord08s06-in-f18.1e100.net [74.125.225.50]

Trace complete.

 

 

ping:

 

Pinging www.l.google.com [74.125.113.106] with 32 bytes of data:
Request timed out.
Reply from 74.125.113.106: bytes=32 time=63ms TTL=51
Reply from 74.125.113.106: bytes=32 time=58ms TTL=51
Reply from 74.125.113.106: bytes=32 time=59ms TTL=51
Reply from 74.125.113.106: bytes=32 time=59ms TTL=51
Reply from 74.125.113.106: bytes=32 time=59ms TTL=51
Reply from 74.125.113.106: bytes=32 time=60ms TTL=51
Reply from 74.125.113.106: bytes=32 time=60ms TTL=51
Reply from 74.125.113.106: bytes=32 time=59ms TTL=51
Reply from 74.125.113.106: bytes=32 time=60ms TTL=51
Reply from 74.125.113.106: bytes=32 time=58ms TTL=51
Reply from 74.125.113.106: bytes=32 time=59ms TTL=51
Reply from 74.125.113.106: bytes=32 time=60ms TTL=51
Reply from 74.125.113.106: bytes=32 time=60ms TTL=51
Reply from 74.125.113.106: bytes=32 time=60ms TTL=51
Reply from 74.125.113.106: bytes=32 time=59ms TTL=51
Reply from 74.125.113.106: bytes=32 time=59ms TTL=51
Reply from 74.125.113.106: bytes=32 time=59ms TTL=51
Reply from 74.125.113.106: bytes=32 time=58ms TTL=51
Request timed out.
Reply from 74.125.113.106: bytes=32 time=59ms TTL=51
Reply from 74.125.113.106: bytes=32 time=59ms TTL=51
Reply from 74.125.113.106: bytes=32 time=58ms TTL=51
Reply from 74.125.113.106: bytes=32 time=58ms TTL=51
Reply from 74.125.113.106: bytes=32 time=59ms TTL=51
Reply from 74.125.113.106: bytes=32 time=59ms TTL=51
Reply from 74.125.113.106: bytes=32 time=59ms TTL=51

Ping statistics for 74.125.113.106:
    Packets: Sent = 27, Received = 25, Lost = 2 (7% loss),
Approximate round trip times in milli-seconds:
    Minimum = 58ms, Maximum = 63ms, Average = 59ms

 

 

Everytime I do a speed test, it say's I have no lag, but when I'm playing a game or talk to people on ventrilo/skype, I have huge lag spikes. I would call a tech to come out, but I don't really have the time.

 

 

 

10 REPLIES
Posted by
Connection Expert

Message 2 of 11
1,322 Views

What do your modem's signal stats look like ? Get them here; http://192.168.100.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.




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Posted by
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Message 3 of 11
1,316 Views

Couldn't copy/paste it without it getting messed up. So here's a pic.

 

http://img849.imageshack.us/img849/5884/90923564.jpg

 

Posted by
Connection Expert

Message 4 of 11
1,314 Views

The upstream power is way too high and may be intermittently fluctuating even higher out of spec.That will cause random disconnects and spontaneous re-booting of the modem as well as speed issues.  Are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured ? If not, perhaps a tech visit is in order to investigate and correct.




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Posted by
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Message 5 of 11
1,308 Views

I checked the splitters, and there are only 2. One at where the cable cord comes into my house, and a second that is used to split for the TV and the internet in my computer room. They can't be removed or else the cable wouldn't be long enough to reach the modem. Is calling a tech really the only other option? Because I don't have the time during the day or the money to pay for anything if it needs to be replaced.

 

Is there any way I can change my upstream speed by myself?

Posted by
Cable Expert

Message 6 of 11
1,292 Views

You might be able to balance the signal yourself.Can you tell us more about the splitters? What brand? Are they 2-way splitters? How long is the cable run from the first splitter to the modem? Are you using RG6 coax?

 

 

 




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Posted by
Connection Expert

Message 7 of 11
1,289 Views

Stover845 wrote:

Is there any way I can change my upstream speed by myself?


Do you mean "power" ?




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Posted by
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Message 8 of 11
1,276 Views

The splitters are "antronix". And there is probably 25 ft worth of cords from where it comes in at the basement to where the modem is. And yes I'm using RG6 coax.

 

And yes I ment "power," EG.

Posted by
Connection Expert

Message 9 of 11
1,274 Views

As was asked, how are they configured ? Two way ? Three way ? Can the modem be fed off of a leg of single two way splitter connected directly to the drop from the street and the rest of the house/cable boxes/T.V.'s/equipment be fed from the other leg with additional splits as needed ? You may need a tech to investigate and correct.




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Posted by
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Message 10 of 11
1,266 Views

Well I feel kind of dumb for not noticing this in first place, but I went on the comcast page and it said there is somekind of problem in my area with the tv/internet/phone. I tried calling but they said there was a very long wait because so many people were calling in. So I think that's the problem.

 

When the problem is fixed on comcasts end; if my connection is still messy after that than I'll just call a tech.

Posted by
Connection Expert

Message 11 of 11
1,261 Views

Fair enough. But I still think that your connection quality issue is quite close to you, if not indeed at your premises.




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