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Gigabit Internet Speed

Posted by
Problem Solver

Message 101 of 220
4,881 Views

This is really surprising.  As EG suggested, I powercycled the modem whenever I tried a different router and each one worked fine.   I don't know what's going on there in Atlanta.

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Message 102 of 220
4,673 Views

Can someone from Comcast check my form?  I put an a request for gigabit service via the form over 2 months ago and have not received a response.  I just completed the form again but would like to ensure it was submitted as I did not receive an email.

Posted by
Connection Expert

Message 103 of 220
4,654 Views

FWIW, this is mainly a customer to customer type of help board. You are not necessarily talking directly to their tech support / customer service dept. here. Call them up and ask. 1-800-comcast.




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Posted by
Visitor
Message 104 of 220
4,604 Views

@ComcastZach, I've been trying for about a year to sign up for Gigabit Pro - do you have any advice?

 

I've been told that the nearest fiber splice point is ~300 feet from where I live. We also already have empty conduit installed which Comcast could use to run fiber with minimal effort. Thanks in advance for any help you may be able to provide!

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Message 105 of 220
4,580 Views

Do both tiers of Gigabit service have no data cap?  Or is it only the Gigabit Pro?

 

XI Gigabit (1000 Mbps)
XI Gigabit Pro (2000 Mbps)

Posted by
Connection Expert

Message 106 of 220
4,574 Views

The 1000 Mbps service is delivered via DOCSIS coax cable (the same as all the original DOCSIS service is / was) and is subject to the cap.

 

The 2000 Mbps service is delivered via a direct Fiber To The Home (FTTP) connection (not available in all areas). It is currently not subject to the cap; 

 

http://arstechnica.com/business/2016/02/comcast-2gbps-fiber-available-to-18m-homes-gigabit-cable-com...




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Message 107 of 220
4,244 Views

Here's hoping we see testing in the MN market, I've got a rack and 10gig switching to abuse Smiley Happy

Posted by
Contributor

Message 108 of 220
4,185 Views
Question I was told the 1GBPS can't be installed in a condo WHY not it's using existing wires? Can anyone confirm ?
Posted by
Connection Expert

Message 109 of 220
4,175 Views
*Technically* the gigabit service can be had where you are as long as the local system has been upgraded to DOCSIS 3.1 and you are using a DOCSIS 3.1 capable modem



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Posted by
Service Expert

Message 110 of 220
4,098 Views
Posted by
Regular Contributor

Message 111 of 220
3,969 Views
ComcastJessie, ComcastZach or someone else; Could you find out which cable modem will be used in the Salt Lake City, Utah system? Netgear or Arris/Touchstone?

CIAO!

Ed N.
Posted by
Service Expert

Message 112 of 220
3,881 Views
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Message 113 of 220
3,808 Views

Hello everyone any idea when this 1 GIG service will come to Maryland DC area IE Columbia, MD.

 

E

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Message 114 of 220
3,283 Views

I live just outside of Ann Arbor Michigan. I know Detroit and southeast Michigan are one of the test markets so I am wondering when XI Gig service will be available for me to try. I have already upgraded to an SB8200 D3.1 modem so from an infrastructure perspective, I think I am set. I just need someone to flip the switch.

 

Can anyone help?


@ComcastZach 

Posted by
Admin1

Message 115 of 220
3,253 Views

Hi realstuart -- At this time we don't have any set dates for 1 Gig expansion into the Ann Arbor area. We do encourage you to keep checking this site http://www.xfinity.com/gig for any announcements regarding 1 Gig service. I also want to let you know that we are not allowing Customer Owned modem usage for 1 Gig service. The only approved device is a Comcast Leased modem and router.




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Message 116 of 220
3,246 Views

I was told Indianapolis, IN would be getting 1Gig service in early 2017. Any idea when Indy and the surrounding area will be getting 1Gig service?

Posted by
Admin1

Message 117 of 220
3,242 Views

IndyWaggs -- We do not have a set launch date for Indianapolis area yet. We are still planning on launching in this area. We appreciate your patience while we get everything setup for this.  




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Message 118 of 220
3,044 Views

I checked site it show's south florida has gig service. Any new's on when Miami area could get it ?

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Message 119 of 220
3,024 Views

Jessie,  First and foremost, I have been a loyal Comcast  customer in my area for over 17 years. I have seen some very positive changes in service, however at a price. I currently pay, and have paid, significantly more for these additions, so I will again state that this all came at a significant cost to the, now Xfinity, customer. I am, and always have been interested in bandwidth. I have a vendor in Singapore, who laughs at our technology infrastructure, as he has had gigabit for several years, now.(they're moving to 10 gig, soon)  He laughs, and states that they feel we, are the "third world country".  That being said, the gigabit service you are touting, Jessie, is asynchronous as DSL, and the upload is nowhere near what it should be.  1 gigabit upload should be the target, and at the very least should be 300 meg. Considering the upload channels available in current cable modems, this is absolutely possible.  You've rebuilt the "head end", several times in our area. Why not overbuild it, one of those times? My conspiracy theory is that some entity you folks deal with on the television side, does not want the consumer to have that kind of bandwidth in the U.S.  Data caps, I believe were put in place, as a way to keep streaming competition from disrupting your television business model.  Gigabit Pro, I feel, is only a publicity stunt, and Comcast knew the general public would never justify the $1000 install, and the $299/mo fee. Also, one would need to invest in a very expensive 10 gig network on premises to take advantage of this package. Jessie, you call this Gigabit Internet an "awesome new service". Well, it's $140, over and above the X-1 television package I currently have. Certainly not a good value, and the $70 price was redacted quickly, after there was a hiccup in the rollout of Google Fiber in Chicago.

 

My apologies, if I sound a bit disenfranchised with all this. While you (Comcast) state that you value your customer's opinions.... Even enough to add this forum. You seem to want your customers to know all the new voice commands, available on the X-1 remote (please, no more voice remote adverts!), more than answering the "elephant in the room".... Affordable 1gig UP AND DOWN service. When will you provide this service, affordably? Remove data caps!! You have the fiber nodes. You have 0 loss RG-11, then RG-6, that will carry plenty of bandwidth to get the job done. So, other than "because you don't have to", why is Xfinity not listening to what the customers actually want?  

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Message 120 of 220
2,937 Views

I'm in Chicago.  I have had 1GB speed download since September 2016.  Wondering what is the timeline for increasing upload speed, thank you. 

Posted by
Regular Contributor

Message 121 of 220
2,985 Views

jmil62 wrote:

You have 0 loss RG-11, then RG-6,


There is no such thing as "0-loss" coaxial cable.  Even fiber is not a "0-loss" medium.

 


CIAO!

Ed N.
Posted by
Regular Contributor

Message 122 of 220
2,458 Views

Is the service available in Salt Lake City, Utah.  I just saw a post elsewhere that suggests that it is.


CIAO!

Ed N.
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Message 123 of 220
2,213 Views

Can someone from Comcast please explain to me why on the future gig map I don't see any of the northeastern states as a future implementation? I live in Columbia, MD between DC and Bmore and looking at that map from Maryland all the way up to NY no gig internet is coming. 

 

Over the last six months a local company RCN has gig in the dc metro area and a few weeks ago Verizon FIOS just announced gig internet and my sister and brother who live in Silver Spring, md just signed up for the service. What are you people doing at Comcast. Nobody seems to know nothing, 

Posted by
Regular Contributor

Message 124 of 220
2,175 Views

Why do I have to use a Comcast provided cable modem for gigabit internet?  I had 4 Comcast representatives (2 online chat, 1 via phone, my local Comcast Senior IT Technician (a friend)) tell me that I could use my own (Arris SB8200).  When I called to upgrade, I was told that I HAD to lease from Comcast -- using my own was NOT an option.  That upgrade didn't happen.

 

What gives???


CIAO!

Ed N.
Posted by
Valued Contributor

Message 125 of 220
2,158 Views
Those people were misinformed. Since it is still in trailing period, they will only let you rent the gigabit modem from them.
Posted by
Connection Expert

Message 126 of 220
2,143 Views

FWIW, there are some posters on the DSLR Comcast Forum reporting that they had success with getting their Arris SB8200 DOCSIS 3.1 straight cable modems provisioned for gigabit service. YMMV.




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Posted by
Regular Contributor

Message 127 of 220
2,128 Views

I didn't realize that it was just in trials -- there has been nothing suggesting that. That could explain it, though.  I just E-mailed my regional VP of Engineering about it (had him in my address book)(why are his people so misinformed, and why can't we use our own, compatable equipment).  I'll see what he tells me .

 

I hadn't caught that in DSLR.


CIAO!

Ed N.
Posted by
Frequent Visitor

Message 128 of 220
2,059 Views
35Mbps.... Yay everyone clap cause we got 35mbps. Wow that is fantastic considering Verizon has been providing upload speeds around 100-150mbps for a while now. Way to go Comcast, you guys surely know what us consumers want. I have Xfinity Blast and get a big jaw dropping 12mbps upload. Wow I feel like a special person. Well I get 240mbps down so I can stream 4K within multiple rooms but when you want to upload or stream in full 1080p HD, you get buffering issues on the viewers end because 12mbps just can't handle it. Can't wait to leave Comcast when I move out of my Apartment.
Posted by
Valued Contributor

Message 129 of 220
2,055 Views
Thanks to DOCSIS 3.1 right around the corner that could and might change.
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Message 130 of 220
2,023 Views

I was told the same thing about not being able to use the SB8200. I told them they were wrong since it is a D3.1 modem and officially approved by Comcast to use. They also tried to tell me that it has a $199 install fee. I asked why, because if I had my own D3.1 modem, they should simply have to provision the modem. They told me they can't provision the modem.

 

Then she relooked and told me that it's actually not available in my area(Denver) quite yet. It launched 3 days ago, but it's not in my part of town. She said it might be available in 12-14 weeks, but that's just a guess on her part. 

Posted by
Regular Contributor

Message 131 of 220
1,987 Views

ChristPuncher69 wrote:

I was told the same thing about not being able to use the SB8200. I told them they were wrong since it is a D3.1 modem and officially approved by Comcast to use.

While the SB8200 is approved for use in a Comcast system, it has not been certified by them for 1Gig speeds.  They are evaluating retail devices right now, and will be working on certifying them, but as of right bow, the XB6 is the only one they will use for 1Gig service.


CIAO!

Ed N.
Posted by
Connection Expert

Message 132 of 220
1,979 Views

egnlsn wrote:

but as of right bow, the XB6 is the only one they will use for 1Gig service.


AFAIK, they are also currently installing the Technicolor TC4400 straight cable modem and Nighthawk R8000 stand-alone router for the DOCSIS based Gig service.




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Posted by
Silver Problem Solver

Message 133 of 220
1,975 Views

Yeah, that and the TC 4400 (or whatever it was) and seperate router they already gave out....The XB6 from early reports sounds to be basic, in that the admin tool is limited (as all Comcast gateways), they don't even allow bridge mode yet..

You only need to look at DSL reports to see that some (1 or  2 Smiley Happy ) have had their retail device provisioned for service with Gigabit, why is that?

 

Posted by
Regular Contributor

Message 134 of 220
1,951 Views

EG wrote:

egnlsn wrote:

but as of right bow, the XB6 is the only one they will use for 1Gig service.


AFAIK, they are also currently installing the Technicolor TC4400 straight cable modem and Nighthawk R8000 stand-alone router for the DOCSIS based Gig service.


That may be the case, just not in my region.  What I wrote came from the VP of Engineering for my region (intermountain).

 


CIAO!

Ed N.
Posted by
Connection Expert

Message 135 of 220
1,949 Views

O/k fair enough thanks. 




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Posted by
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Message 136 of 220
1,932 Views

I don't understand why they're forcing rental modems to be used. I could completely understand if you didn't have a D3.1 modem to use or your 3.1 modem wasn't approved to be used on their system. If it adheres to the 3.1 standard, shouldn't it be able to be provisioned like any other approved Comcast modem? What does the tech do for $200; does he simply bring the equipment, plug it in, and call and have them provision the modem? I don't need the X6 router since I already have an X8 router. I should basically be set and just need a provision with my X8 router and SB8200 modem. 

Posted by
Frequent Visitor

Message 137 of 220
1,888 Views

when are we gonna get news or update about the anvace gate way xb6 

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Message 138 of 220
1,849 Views

Any update when Docsis 3.1 (Xfinity Gig) service will be available in the Kansas City/Independence metro area?

 

- Yes I have filled out the website information.

- Billing Portal shows to call the toll free number for Gig service and when I have called they have no information

- Initial publications/readings in the area showed 1Q 2017 for deployment but we are passed that.

 

Thanks!

Posted by
Contributor

Message 139 of 220
1,589 Views

We have the same thing here is Saint Paul Mn. The portal says its available, they are trenching in high speed cable every where ( orange conduit ) and running new cable lines. The closest i can get is a $16 modem fee and some thing about gigabit pro and am told it is docsis 3.1 when i know it is fiber. Waiting for the call back from the fiber sales team to tell me it will be an arm and a leg Smiley Sad

Posted by
Connection Expert

Message 140 of 220
1,574 Views
FWIW, their gigabit service is delivered via DOCSIS 3.1 / coax cable. The 2 gig service will be delvered via fiber (FTTH) if one can get it.



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Posted by
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Message 141 of 220
1,537 Views

I don't get why the entire process surrounding GIgabit Pro is so frustrating.

 

Every time I call, I'm told that yes, Gigabit Pro service is available in my area, but the nearest loop is too far away.

 

But when I ask where the nearest loop is, they never have an answer.

 

Surely someone has the maps and can answer that question; I've seen the crews laying fiber down the street and they confirmed they were indeed contracting for Comcast.

 

More frustrating is the second part of the answer - "call us back in six months and try again." Really, they can't keep a list of interested customers?

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Message 142 of 220
1,385 Views

I've got an installer coming tomorrow for gigabit internet and I don't have any devices capable of a gigabit at the moment (gigabit card coming via Amazon but will arrive too late/current one is 100mbit). Will the installer have a laptop with a gigabit card to test the new installation's speed with? Thanks in advance. 

Posted by
Regular Contributor

Message 143 of 220
1,347 Views

KCChiefsFan wrote:

I've got an installer coming tomorrow for gigabit internet and I don't have any devices capable of a gigabit at the moment (gigabit card coming via Amazon but will arrive too late/current one is 100mbit). Will the installer have a laptop with a gigabit card to test the new installation's speed with? Thanks in advance. 


I would expect him to.


CIAO!

Ed N.
Posted by
Official Employee

Message 144 of 220
1,270 Views

Hi KCChiefsFan. I see your installation for Gigabit internet has completed. How did things go for you? 




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Posted by
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Message 145 of 220
1,242 Views
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Message 146 of 220
1,235 Views

Since I already had 300mbit service the installation was just a matter of plugging the new modem in. I'm seeing 970 megabit on speed tests so exactly what was advertised. Thanks for your assistance. 

Posted by
Official Employee

Message 147 of 220
1,228 Views

Glad to hear that! You're very welcome. Let us know if you need anything else. 




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Message 148 of 220
1,194 Views

KCChiefsFan wrote:

Since I already had 300mbit service the installation was just a matter of plugging the new modem in. I'm seeing 970 megabit on speed tests so exactly what was advertised. Thanks for your assistance. 


How much did they charge you to plug the modem in for you? Was it $199?

Posted by
Valued Contributor

Message 149 of 220
1,187 Views

Is there any Gig speed update for the whole Garden State (NJ) system? It does say this state is an upcoming location but i was wondering if there is date for it yet.

Posted by
Official Employee

Message 150 of 220
1,135 Views

jweaver0312, New Jersey is an upcoming Gigabit area. Please check outhttps://www.xfinity.com/gig for updates. 




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