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Extremely slow Download speed with xfinity?

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Message 1 of 14
6,015 Views

Ever since I started using Xfinity a few months back my download speed is way below par.  It seems like its the same speed as when DSL first came out.  When i download a semi large game from the internet it takes literally 14 hours.  At my friends house it took me under an hour to download the same exact game on her connection.  I download at 176 kb/s max which is just rediculous.  At her house it was a steady 3.0 MB/s wow! I dont know if this is because i just have a really low internet package or if its a modem issue.  Nothing seems to work in speeding it up.

13 REPLIES
Posted by
Connection Expert

Message 2 of 14
6,014 Views

Let's start here. What do your modem's signal stats look like ? Get them here; http://192.168.100.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.




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Posted by
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Message 3 of 14
6,010 Views

Downsteam power:

-6.05 dBmV

-4.58 dBmV

-4.72 dBmV

-4.95 dBmV

 

Upsteam power:

45.00 dBmV

43.75 dBmV

44.25 dBmV

 

SNR:

37.09 dB

36.84 dB

37.36 dB

37.09 dB

 

 

Thank you for a fast response Smiley Happy


 

Posted by
Connection Expert

Message 4 of 14
5,993 Views

Well in that moment in time there is no smoking gun there as far as signal stats go as long as they are remaining stable ?

 

Can you also post a trace to say www.google.com please.




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Posted by
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Message 5 of 14
5,983 Views

How would i go about doing this please?

Posted by
Problem Solver

Message 6 of 14
5,894 Views

Go to "Run"......type in "cmd" (NO quotes).....Hit ENTER......

At the blinking cursor, type "tracert www.google.com" (again, NO quotes!)...Hit ENTER

Don't be overly concerned to see several "Request Timed OUT" entries pop up......these are "hops" that just don't respond to ICMP traffic -- it ALONE doesn't mean a "bottleneck".....

Cut/paste your results back here for analysis....

Oh...to get out of the DOS/Command window.....just type "exit" (No quotes) at the blinking cursor....

Good Luck!

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Message 7 of 14
5,885 Views

Tracing route to www.l.google.com [74.125.224.50]over a maximum of 30 hops:
  1     2 ms    <1 ms     1 ms  192.168.1.1  2    20 ms    19 ms    29 ms  76.126.120.1  3     9 ms     9 ms     8 ms  te-8-2-ur01.napa.ca.sfba.comcast.net [68.87.198.225]  4    12 ms    11 ms    12 ms  68.87.192.254  5    14 ms    14 ms    14 ms  pos-3-1-0-0-cr01.sanjose.ca.ibone.comcast.net [68.86.90.157]  6    16 ms    14 ms    13 ms  pos-0-2-0-0-pe01.529bryant.ca.ibone.comcast.net[68.86.87.6]  7    13 ms    13 ms    14 ms  66.208.228.226  8    15 ms    16 ms    16 ms  72.14.232.136  9    15 ms    15 ms    14 ms  64.233.174.15 10    16 ms    16 ms    15 ms  74.125.224.50

Trace complete.

 

Thanks again!

Posted by
Connection Expert

Message 8 of 14
5,880 Views

No smoking gun there either. Which speed tier are you actually subscribed to ? If you are subscribed to the "Economy" tier the speeds are 1.5/384 which could feel like DSL.

 

Please use this tool to test your speeds and post the results here;

 

http://www.cc.gatech.edu/~partha/diffprobe/shaperprobe.html

 

You could also try taking your router out of the mix and connect a machine directly to the modem to see if it is causing a bottleneck. You will need to properly powercycle the modem when doing so and then again when you re-insert it.

 




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Posted by
Connection Expert

Message 9 of 14
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Posted by
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Message 10 of 14
5,857 Views

Connected to server 80.239.142.215.
Estimating capacity:Upstream: 397 Kbps.Downstream: 89037 Kbps.
The measurement will take upto 8.5 minutes. Please wait.
Checking for traffic shapers:
Upstream: No shaper detected.Median received rate: 373 Kbps.
Downstream: Burst size: 735-802 KB;Shaping rate: 1456 Kbps.

 

I have tried taking the router out of the mix as well ahile back. It was still the exact same.  I know I do have a lower spectrum tier but I really didn't think anything was this slow anymore.

Posted by
Connection Expert

Message 11 of 14
5,854 Views

That looks like the "Economy" tier to me. You can call in to confirm exactly what you are signed up for ! Bottom line is you get what you pay for..




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Posted by
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Message 12 of 14
5,844 Views

Yeah you really do.....Time to upgrade cause I can't do this much longer.  Just bought a new computer and putting all my programs back on is taking days.

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Message 13 of 14
5,740 Views

So I just upgraded.  I was told to pull the power from the modem and the router for 45 seconds for it to update the speed.  I did that and it is still the same speed.  So i was wondering if I just have to wait awhile and it will click into gear or if there is something else that I need to do.

Posted by
Connection Expert

Message 14 of 14
5,736 Views

This is something that should have been able to be completed and verified before the end of the phone call.

What is the exact make and model number of the modem ? If you have their phone service and it is a telephony type modem, you will need to push the recessed reset button on the rear rather than unplugging it from the power outlet in order to properly powercycle/reset it.




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