Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,726,944

members

41

online now

1,888,923

discussions

Back to Top

Disconnects and lag playing world of warcraft

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 1 of 9
727 Views

We've had the comcast internet service at our current place for 2 years with no issues. We recently upgraded to 5g comcast modem and every since than I have issues being disconnected and lag playing world of warcraft. Anything I can do here? I have called tech support about 5 times now and replaced the modem. 

8 REPLIES
Posted by
Connection Expert

Message 2 of 9
707 Views

Is this a WiFi connection ? If so, does a computer hardwired via an ethernet cable directly to the gateway device do the same thing ?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 3 of 9
658 Views

Thanks for the response. 

 

I don't have a good way to play consistently on wired but I tried for a little and I didnt have a problem. The disconnects are sporactic though. So I don't if I was just lucky. 

Posted by
Connection Expert

Message 4 of 9
652 Views
FWIW, a wired connection is by far more reliable than a WiFi connection. WiFi introduces many more negative variables in to the mix. Just trying to narrow things down.



Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 5 of 9
635 Views

Yeah but like I said no issues until they convinced us to start using there 5g router. I had the old comcast router hooked up to a seperate wireless 5g router and I dont remember any significant disconnect problems. Now I get like 5 or 6 disconnects an hour either connecting to my router or through there router. 

Posted by
Connection Expert

Message 6 of 9
617 Views

Ditch their equipment and use your own high quality devices ?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Frequent Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 7 of 9
540 Views

We have been having the same issues for the last few weeks.  According to Blizzard, there is a problem with the chipset in Comcast (and other ISP) routers.  

Arris SB6190
Arris TG1672G
Arris TG1682G
Arris TM1602
Super Hub 3 (Arris TG2492LG) (commonly - virgin media)
Hitron CGN3 / CDA / CGNV series modems:
Hitron CDA-32372
Hitron CDE-32372
Hitron CDA3-35
Hitron CGNV4
Hitron CGNM-3552 (commonly - Rogers)
Hitron CGN3 (eg CGN3-ACSMR) 2013 link
Hitron CGNM-2250 (commonly - Shaw)
Linksys CM3024
Linksys CM3016
TP-Link CR7000
Netgear AC1750 C6300 AC1900
Netgear CM700
Telstra Gateway Max (Netgear AC1900 / C6300) (Australia) 2014 link.
Cisco DPC3848V (eg »High latency/ping to Shaw router? )
Cisco DPC3941B / DPC3941T (commonly - Comcast Xfinity XB3)
Cisco DPC3939
Compal CH7465-LG / Arris TG2492LG (commonly - Virgin Media Hub 3)
Samsung "Home Media Server"

We're having a technician come out---yet again, second time in 2 weeks---to try to fix the problem.  maybe he can get us a new/better modem?

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 8 of 9
518 Views

Did you ever get a resolution to this issue? This happens to my husband and I as well and it is getting very frustrating.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 9 of 9
506 Views

My husband and I ditched Comcast's equipment. Used a Linksys router we had bought two years ago and bought a Netgear Modem. Neither were on the list someone posted as having chip issues with World of Warcraft. So far have had no issues. Able to open browsers, including wowhead.com and stay connected to the game. I will be able to return their hub to them and save $10.00 a month too. Win - win.