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Device Upgrade

Posted by
New Poster
Message 1 of 5
82,409 Views

Today I received a phone call from Comcast saying that I may not be getting the full benefit with my current modem under the internet blast service.  The current modem is Cisco DPC3008 which I leased from Comcast. It further mentioned that i need to visit this website at http://comcast.net/device-update which probably the wrong link.

 

Can someone tell me what this about and give me the right link to review this issue further?  Many thanks for your time.

 

Randall Pope

4 REPLIES
Posted by
Connection Expert

Message 2 of 5
82,402 Views

That modem is among the latest DOCSIS 3 capable devices and will function fine for the latest speeds. They may have incorrect account info for the modem in their database.




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Posted by
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Message 3 of 5
81,911 Views

We also received that phone call to upgrade.  I went to the website, it asked for a Letter ID which I did not have.  I selected a number from the list to complete the form.  The modem I have is a Motorola SB5100 and is the original one we received from the cable provider a number of years ago.

Posted by
Connection Expert

Message 4 of 5
81,815 Views

Yours is a DOCSIS 2 device.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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Mark it as a solution!solution Icon

Posted by
Connection Expert

Message 5 of 5
81,172 Views