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Cannot login to ARRIS TG862 .

SOLVED
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Message 1 of 7
68,645 Views

Modem/router is only a few weeks old, was able to login several times using defaults of admin ID and password PS, now get authentication failure. Did a power cycle and a less than 15 sec reset, did not fix, did not change password ??

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Accepted Solutions
Posted by
Networking Expert

Message 4 of 7
77,599 Views
Solution

A reset to default should not bother your phones, other than when the gateway is temporarily unavailable while the reset is happening.  It will, however, remove ALL of your router specific setttings.

 

If you still have a problem after the reset or don't want to do it yourself, call the folks at 800-363-2416.




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6 REPLIES
Posted by
Silver Problem Solver

Message 2 of 7
68,636 Views
Try clearing the browser cache, if no good, try a factory reset. (Hold the reset button in over 15 seconds), you will lose any settings in the router. If that fails call the tech's at 800 363 2416 Let us know how it goes, thanks...
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
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Message 3 of 7
68,516 Views

Cleared the browser cache, no change, not sure what settings I will loose doing a major reset ( phone settings etc..).

Posted by
Networking Expert

Message 4 of 7
77,600 Views
Solution

A reset to default should not bother your phones, other than when the gateway is temporarily unavailable while the reset is happening.  It will, however, remove ALL of your router specific setttings.

 

If you still have a problem after the reset or don't want to do it yourself, call the folks at 800-363-2416.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon

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I am not a Comcast employee. I am a paying customer just like you!
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We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon

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I am not a Comcast employee.

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Mark it as a solution!solution Icon

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
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Message 5 of 7
67,988 Views

Did a ~ 1 minute reset, problem fixed, also fixed wireless connection problems.

Posted by
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Message 6 of 7
58,682 Views

I called Comcast "tech support" 4 times for an ip issue they set in their modem, Arris tg862g, and they repeatdly tried sending me to their signature service and pay $15 to fix the issue. After a lot of research, I found your post on the 1 minute reset that no one in Comcast tech support knows about and it worked perfectly. Thank you! You got rid of my headache and saved me some money.

Posted by
Connection Expert

Message 7 of 7
58,674 Views

Year old marked solved thread now closed.




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