Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,014

members

1,327

online

28,894

topics

Top

Cannot Stream to Twitch - Dropping Frames - Unstable Upload

New Poster

Cannot Stream to Twitch - Dropping Frames - Unstable Upload

Hello forum support and community,

I cannot stream to twitch successfully at all. I use Open Broadcaster Software (OBS) and the connection here does nothing but drop frames and give red indicators. I recently moved here from one town over, and at the old place i was fine, able to stream at the full 6000 kbps upstream. But at this new location it doesnt work at all. Multiple Tech visits to the home, outside techs, teir 3 tech support, all cannot seem to help me.

 

io3k9Gn

 

as you can see - all low and 0 results - im using the Chi server since thats the area im from. still bad...

 

heres the traceroute:

 

Tracing route to live-sfo.twitch.tv [192.108.239.81]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.1
2 10 ms 10 ms 8 ms 96.120.25.237
3 14 ms 11 ms 10 ms 68.87.209.197
4 12 ms 14 ms 14 ms be-111-ar01.area4.il.chicago.comcast.net [162.151.92.121]
5 12 ms 11 ms 11 ms be-33491-cr02.350ecermak.il.ibone.comcast.net [68.86.91.165]
6 10 ms 10 ms 10 ms be-10563-pe01.350ecermak.il.ibone.comcast.net [68.86.82.158]
7 * 66.208.232.22 reports: Destination net unreachable.

Trace complete.

 

heres the modem stats:

 

NET.jpg

Thanks for any help guys, i have no idea whats going on, no one can help me so far. thanks ahead of time.

Cable Expert

Re: Cannot Stream to Twitch - Dropping Frames - Unstable Upload

Hi @Pezto,

Since you've had multiple techs out, I've gone ahead and escalated this for you. You need an employee to check your levels on the back end and your node health. You should expect a reply in this thread. 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Cannot Stream to Twitch - Dropping Frames - Unstable Upload

thanks for your time. 

Official Employee

Re: Cannot Stream to Twitch - Dropping Frames - Unstable Upload

Hi, Pezto - Please send me a private message with your full name, the account holder's name and address as it listed on the billing statement, a phone or account number. I will check your RF levels and if there any issues in the area. Thank you!


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Cannot Stream to Twitch - Dropping Frames - Unstable Upload

cannot PM you getting blank page error, only shows a blank white box

Official Employee

Re: Cannot Stream to Twitch - Dropping Frames - Unstable Upload

@Pezto - The PM feature is enabled for your profile, I just checked it. Please try another browser, click on my name ComcastElla, then click Private Message Me. Please let me know if you get the same blank page. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Cannot Stream to Twitch - Dropping Frames - Unstable Upload

still not working, even in a different browser. im sure a regular check isnt going to get us anywhere anyway, been done before.

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 6 replies
  • 422 views
  • 0 kudos
  • 3 in conversation