Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,516,173

members

63

online now

1,716,755

discussions

Back to Top

Can't stay connected on SKYPE

Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎05-10-2010
Posts: 1
Message 1 of 3 (858 Views)

Can't stay connected on SKYPE

I have been using Skype for overseas and domestic calls with this computer on a COX provided cable and have moved and hooked up to comcast. Now when I connect to Skype and make a call it works for 5 to 10 seconds then dumps! Is this just a Comcast problem?

oldtp1

 

2 REPLIES
Posted by
Customer Expert

Member Since: ‎11-14-2006
Posts: 6,433
Message 2 of 3 (830 Views)

Re: Can't stay connected on SKYPE

You should be able to use Skype without any problems. So since you are having a problem, you need to figure out what to fix.


Could you please check out the trouble-shooting suggestions at the top of this forum?


Posted by
Edited on
‎05-11-2010 08:41 AM

Connection Expert

Member Since: ‎12-24-2003
Posts: 52,187
Message 3 of 3 (826 Views)

Re: Can't stay connected on SKYPE

[ Edited ]

Are you having any issues with general browsing and/or speed inconsistencies as well ? We need to see some data as pointed out by BethKatz. Please start there.




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program