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Can't connect router to my modem

Posted by
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Member Since: ‎09-21-2008
Posts: 6
Message 1 of 3 (2,295 Views)

Can't connect router to my modem

Hello, 

 

Set-up:

I have cable, iternet and phone all thru Comcast which also supplied my Arris TM502G modem.

I am now trying to connect my recently purchased Belkin router.

The ultimate goal is to hook up a Roku video streaming device which supports Netflix.

 

Problem:

The modem I have only has one internet connection which now goes from the modem to my home PC.  How can I hook up the router which needs internet connection with the modem?  I apologize for this question but I’m new to all this technical stuff and need serious help!

 

Thanks for your support.

2 REPLIES
Posted by
Connection Expert

Member Since: ‎09-29-2007
Posts: 6,478
Message 2 of 3 (2,294 Views)

Re: Can't connect router to my modem

Power down Modem, Router and PC

Hook the Router to the Modem using the existing Ethernet cable.

Hook the PC to the Router using the new ethernet cable that came with the router.

Power up the modem and let it stabilize

Power up the Router and let it stabilize

Powr up the PC




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Posted by
Connection Expert

Member Since: ‎09-29-2007
Posts: 6,478
Message 3 of 3 (2,292 Views)

Re: Can't connect router to my modem

Since you have an Arris modem, you will need to use a ballpoint pen or a toothpick to reach into the small hole on the back of the modem and depress the Reset Switch.  Hold the switch down untill all lights except the power light etinguish.

This will cause the Modem to recognize the Routers MAC address.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

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Mark it as a solution!solution Icon