Hello, I recently got Comcast on Thursday of last week. The guy who came out was completely clueless about what he was doing. But he installed internet and phone and gave us the Arris TG862/CT. We've had problems with the modem and were without internet or phone for the past two days.
We had another tech come out and told us that the other tech didn't really do a great job and the new tech rewired everything. When the modem wouldn't connect to the internet he told us to go to the Comcast store and he would come back to our house and help us to get back up and running since he was in the neighborhood.
To make a long story short. We got the new modem (Arris TG862/CT). Everything was working fine, but my mom wanted to change the name of the modem from HOME-D14 to something else. So I went to the Setup Wizard and changed the password for WPA2 and the name. Once the device rebooted I tried to go back to 10.0.0.1 to trust the devices in the house but I couldn't access that page? And I was just on it!!
Basically I need some help accessing my modem's page now (new problem). Can anyone please help me?!
Try accessing it via a wired ethernet connection to one of the LAN ports.
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here. Was your question answered? Mark it as an accepted solution! Did this post help? Why not give it a kudo!!!
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.