Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,598,866

members

20

online now

1,782,465

discussions

Back to Top

Arris TG862G/CT

Posted by
Visitor
Member Since: ‎10-20-2013
Posts: 1
Message 1 of 2 (770 Views)

Arris TG862G/CT

I have the Arris TG862G/CT modem/router for my Xfinity Triple Play package. My internet does not seem as fast as it should be and my "new" router from Comcast is not on the list. Any thoughts?

1 REPLY
Posted by
Regular Contributor

Member Since: ‎10-14-2013
Posts: 293
Message 2 of 2 (716 Views)

Re: Arris TG862G/CT

The router is not on the list simply because it is not available for purchase.  Is that slow connection on ethernet or wifi?  And also, what are the results of your speed tests?

I DO work for Comcast. Do I know everything? NO. Do I help thousands of customers every year? YES I do.