Xfinity plant
Xfinity globe
Community Forum

Arris SB6190 Download Speeds Slower Than Arris SB8200

New Poster

Arris SB6190 Download Speeds Slower Than Arris SB8200



I'm hoping that someone might be able to provide insight as to what I am experiencing.  I noticed that the download/upload speeds on the Arris SB8200 is consistently slower than the SB6190.  With the SB6190, my download/upload speeds were in 175/6.0Mbps range, whereas the SB8200 were in the 140/5.8Mbps range.  The speed tests were measured mainly from and a few other sites.  The speedtests were both modems were also performed around the same time.  Although both the SB66190 and SB8200 "auto-provisioned," I contacted a Xfinity representative and asked her to "roll and reprovising" my internet service while the SB8200 was connected.  Unfortunately, there was no improvement in speed with the SB8200.


Is there anything else that can be done?  Any suggestions would certainly be appreciated.  Thanks!