Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,709,216

members

79

online now

1,872,610

discussions

Back to Top

Arris Modem and Linksys - WRT54G router problems.

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 1 of 16
2,779 Views
Just bought a Linksys WRT54G router to replace the old Linksys BEFW11S4 "b" router (that works).  Could not get any internet connection with the new router and the Arris modem that Comcast provides.  I spent an hour and one half with the Linksys folks and they/we tried EVERYTHING to get it to work.  Turns out that the new router is not "compatible" with the Arris modem...  I called Comcast and they said that this modem does not support the new router and said we'd have to get their own modem/router at $7-$8 bucks a month rental.
 
any suggestions, or am I stuck?
15 REPLIES
Posted by
Connection Expert

Message 2 of 16
2,771 Views
O/k..... This may seem like a silly question..... but I gotta ask.
 
Did they have you hit the reset button on the Arris Modem after you connected the Router to it ?



Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 3 of 16
2,766 Views
no, they had me power cycle the router (unplug), the modem (unplug) and power down the PC.  Then, power up the Modem, router then PC.  Never hit the "reset" which I believe is the standby button on the front?
Posted by
Most Valued Poster

Message 4 of 16
2,767 Views
Other users have been successful setting up a network with the Arris modem and the WRT54G.
 
Follow these instructions carefully:

Turn everything off – cable modem, router, PC(s) – and let them sit for a few minutes. Since the Arris modem has a battery backup you will need to press and hold its reset button for at least 30 seconds.

The order in which you do the following steps is critical - don't improvise! Turn on the cable modem, and let it come all the way up. Connect the WAN port of the router (the one that’s by itself) to the cable modem, and turn on the router. Wait for the router to come all the way up. Connect your PC to one of the LAN ports on the router (there are usually 4 of them, grouped together), and boot the PC. Repeat for any other hard-wired PCs.

Last, boot up your wireless PC/laptop, and let it find the wireless signal. Once it’s working properly, check the top thread in the Home Networking forum about how to secure the wireless connection and prevent others from stealing your bandwidth.
 
(Thank You EarlyOut for this great advice!)

Message Edited by nicubird on 11-07-200607:30 PM

Photobucket - Video and Image Hosting

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 5 of 16
2,762 Views
ok, i see the reset on the back...
Posted by
Connection Expert

Message 6 of 16
2,754 Views
You can't just unplug the Arris Modem to reset it, it has a backup Battery that keeps it active.
 
You have to use the manual reset button on the back.
 
And no, it is not the standby button that is used for this purpose.



Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Connection Expert

Message 7 of 16
2,751 Views
Wow Birdie..... I haven't yet caught my breath !!! Smiley Wink



Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Most Valued Poster

Message 8 of 16
2,747 Views


EG wrote:
Wow Birdie..... I haven't yet caught my breath !!! Smiley Wink


Gotta love a plagiarized macro
Photobucket - Video and Image Hosting

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 9 of 16
2,746 Views
thanks.  it was so frustrating to be on the phone with these folks for so long.  as soon as i can, i'll try your advice. 
 
to be sure... unplug everything, use the reset on the modem (while still unplugged) and then follow the order you recommend.
 
thanks.
Posted by
Connection Expert

Message 10 of 16
2,742 Views
Birdie ??



Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Connection Expert

Message 11 of 16
2,729 Views
>>"I called Comcast and they said that this modem does not support the new router and said we'd have to get their own modem/router at $7-$8 bucks a month rental."
 
 
 
I find that to be unconscionable advice, and that the CSR should have said that it is not that that Modem does not support the Router, but that they don't, and won't, support a users personally owned Router, which is the truth.
 

Message Edited by EG on 11-07-2006 10:29 PM




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 12 of 16
2,715 Views
got it to work.  now the linksys setup page won't let me enable encryption or MAC filter, is there something I need to turn off/on in order to change these settings? thanks!
Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 13 of 16
2,712 Views
p.s. it also won't let me enable wireless MAC filtering... hmmm
Posted by
Email Expert

Message 14 of 16
2,702 Views
Have you updated the firmware?



Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 15 of 16
2,699 Views
yes, did that as well.
 
turns out that my browser was loaded with too much cache, had to delete cookies, cache etc. and the website worked.  security settings are set, thanks everyone!
Posted by
Connection Expert

Message 16 of 16
2,686 Views
>>"turns out that my browser was loaded with too much cache, had to delete cookies, cache etc. and the website worked.
 
 
Glad you got it resolved, and for what it's worth, that Addy is not a Website on the Internet, it's the Router's built in Web Server.



Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon