I have a newer Arris TG862G/CT tower modem/wireless router/phone and it keeps dropping my wi-fi connection every couple of hours. We literally have to power-cycle the modem every couple of hours!
My Upstream 1 & 2 power levels are in nominal range: 44.75 dBmV & 43.25 dBmV.
My Downstreams are also good:
# Power SNR
1 5.19dBmV 38.26 dB
2 4.68 37.94
3 4.27 37.94
4 4.62 37.94
5 5.38 39.40
6 4.78 39.40
7 4.60 39.98
8 4.54 38.26
I've had a Tech out TWICE. First time he said the box wi-fi burnt out and swapped out the tower for a new one. New tower worked good for two weeks and now it is the new problem.
I've called Comcast SIX TIMES trying to get someone to help me and all I get is 'They're doing upgrades in your area so your service is affected' but my neighbors have no issues.
When Tech came out AGAIN, he said he couldn't find any issues after power cycling the box.
Can someone, ANYONE please give me some guidance here? Comcast people aren't helping me AT ALL and if it doesn't get fixed soon, I'm just going to have to switch providers because resetting every couple hours is a HUGE hassle.
Seem that the Arris modem is giving a lot of people trouble with their wifi. Good luck calling Comcast tech support, their option menu is very miss leading and usually never guides you to the department that you actually need (highspeed internet tech support). As for a fix for that Arris gateway modem and Im guessing your using the Tg862 model. Its a terrible setup with ancient firmware. You should use a standalone modem for your phone and use a modem with a router, not the combo setups called gateways.
I agree with not using gateway devices but FWIW, two separate modems do not need to be used for internet and telephone service either. The combo eMTA's that support both internet and telephone service like the Arris TM722 and TM822 perform fine for both. They do not contain a built in router component so you use your own high quality router with them.
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I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.