I am getting a good wireless signal on my smart phone, but there is no internet connectivity there. The internet is accessible on the hardline and I am able to surf the web. The router in question is the Xfinity Wireless gateway. Then the disconnect happens maybe every 7 days. The Ipad tottaly looses the wifi connection and forgets the network. Question is why this happens? Do we need to change something in the settings.? Workaround is to disconnect the power and remove the battery for 1 minute, then reconnect. This seems to work so far.
The Xfinity Wireless Gateways are junk with really awful wireless range and performance. Best not to use it at all, get it bridged at 800-363-2416 and get your own decent wireless router. But if you want to try:
1. Change the wireless security setup on the gateway to WPA2PSK-AES, not WPA/WPA2PSK-AES.
2. Forget this network on the iOS device and try again.
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I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.