Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,725,082

members

11

online now

1,887,088

discussions

Back to Top

Access to xfinity router

SOLVED
Posted by
New Poster

Message 1 of 13
103,639 Views

Good Morning.

My imac is hooked up to the internet via xfinity WLAN router Arris TG 862. wifi network works just fine.

 

Now, I tried to initially get into the configuration menu of the router via http:10.0.0.1. I entered username "admin" and password "password" as described in the user manual page 8. The message "authentication failed" comes up. I then disconnected power supply of the router and pressed reset for 20 sec. tried to log in again. same error message.” Can anyone help there? Do I need to connect an ethernet cable to get access to the router?

 
1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
New Poster

Message 9 of 13
118,152 Views
Solution

Your final suggestion did not help either. Thank you very much for your help anyways. I will try to swap it.

12 REPLIES
Posted by
Silver Problem Solver

Message 2 of 13
103,637 Views
Posted by
New Poster

Message 3 of 13
103,630 Views
Posted by
Connection Expert

Message 4 of 13
103,620 Views

Not saying this will solve your issue, just an FYI. When resetting a unit back to factory defaults, the unit needs to be powered on when the reset button is depressed. Hold it in for 30-40 seconds or so.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
New Poster

Message 5 of 13
103,604 Views

Ok. Pushed the reset for 1 minute while power connected. back to http://10.0.0.1. Entered "admin" and "password" again. Result: "Authentication failed". 

Posted by
Connection Expert

Message 6 of 13
103,597 Views

Try removing the battery and disconnecting the power cord at the same time for a minute.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
New Poster

Message 7 of 13
103,589 Views

I hate to say it: It did not work. same error message.

Posted by
Connection Expert

Message 8 of 13
103,587 Views

My last suggestion would be to try using admin for both the user name and the password. Other than that, there are known current firmware issues with that device. Comcast will readily swap it for you.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
New Poster

Message 9 of 13
118,153 Views
Solution

Your final suggestion did not help either. Thank you very much for your help anyways. I will try to swap it.

Posted by
Connection Expert

Message 10 of 13
103,582 Views

Good luck with it ! Smiley Happy

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Frequent Visitor

Message 11 of 13
103,442 Views

Try adding an s to the end of http and enter admin as the username and password as the password.  So it would look like https://10.0.0.1 instead of http://10.0.0.1.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 12 of 13
70,159 Views
Posted by
Connection Expert

Message 13 of 13
70,126 Views
Two year old thread now being closed.



Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon