Welcome to Comcast Help & Support Forums
You can contribute an answer or post a question.
Reply
Posted by
New Visitor
Member Since: ‎10-01-2013
Posts: 2

no video/audio "Scrambled Program"TV message on screen

I have no audio or video on my TV with a "Scrambled Program" message displayed on my screen. Additionally, my internet goes out seemingly every 30 minutes and I haved to reset the modem.

Posted by
Silver Problem Solver
Member Since: ‎01-11-2010
Posts: 5,590

Re: no video/audio "Scrambled Program"TV message on screen

Do you have a cable box connected to the tv?

Comcast is starting to encrypt Limited Basic channels in areas requiring a cable box of some sort.

 

Posted by
New Visitor
Member Since: ‎10-01-2013
Posts: 2

Re: no video/audio "Scrambled Program"TV message on screen

I don't have a cable box. I only have basic cable.

Posted by
Silver Problem Solver
Member Since: ‎01-11-2010
Posts: 5,590

Re: no video/audio "Scrambled Program"TV message on screen

Comcast may have encrypted those channels and you will need some sort of cable box to get them again.

If you have a local service center nearby you can get one there.