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my cable box is not working

Posted by
Visitor
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Member Since: ‎11-20-2009
Posts: 1
Message 2 of 2 (2,694 Views)

my cable box is not working

when i put my tv on, the cable box shows the channel and the program at the bottom ofthe screen. It says not authorized in blue screen above.  there is no sound, only static  how can this be fixed/  I went under help, could not resolve the issue
1 REPLY
Posted by
Cable Expert

Member Since: ‎12-31-2004
Posts: 10,676
Message 1 of 2 (2,690 Views)

Re: my cable box is not working

Call 1-800-COMCAST.  If there is a problem with the box, they may be able to resolve it by sending a signal.  What box do you have, what cable package, and is this true for all channels?