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dvr slow response

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Posted by
Visitor
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Member Since: ‎05-05-2012
Posts: 8
Message 1 of 3 (1,481 Views)

dvr slow response

My DCX3400 dvr is very slow to respond when I use my remote.  This started happening about 2 weeks ago.  For instance if I try to get to channel 13, I can push 1 but not 3 and the dvr goes to "1" on demand, or I'll hit 1 then 3 again and again and channel 133 pops up.  Or if I'm searching my recorded programs I have to hit the scroll button several times before the DVR moves down the list to the next program.  I got a new remote control from Xfinity but still have the same problem.

1 ACCEPTED SOLUTIONS
Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 16,355
Message 2 of 3 (1,490 Views)

Re: dvr slow response

If you haven't power cycled the DVR, you should try that.  Unplug the AC power for two minutes, then power it up again, it takes care of slow response most of the time.

 

You will not lose your recordings, but the guide data can take 24+ hours to fully restore.

2 REPLIES
Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 16,355
Message 2 of 3 (1,491 Views)

Re: dvr slow response

If you haven't power cycled the DVR, you should try that.  Unplug the AC power for two minutes, then power it up again, it takes care of slow response most of the time.

 

You will not lose your recordings, but the guide data can take 24+ hours to fully restore.

Posted by
Visitor
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.

Member Since: ‎05-05-2012
Posts: 8
Message 3 of 3 (1,460 Views)

Re: dvr slow response

Your suggestion worked.  DVR is back to normal.  Thank you so much.

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