Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,466,933

members

41

online now

1,691,847

discussions

dvr not playing back

Posted by
Regular Visitor
  • Congrats on Posting your first topic!

Member Since: ‎12-20-2006
Posts: 1
Message 2 of 2 (962 Views)

dvr not playing back

My dvr will record the shows I program in ,but when I go to play it back I get a black screen. The TV will show the bottom bar on what was recorded and the time . I have called two days ago and all I got was a ticket number that did not solve my  problem

1 REPLY
Posted by
Silver Problem Solver

Member Since: ‎06-17-2008
Posts: 13,999
Message 1 of 2 (950 Views)

Re: dvr not playing back

unplug your box to reset it, if that does not work call comcast make sure they have the right box on your account.