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dvr not playing back

Posted by
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Member Since: ‎12-20-2006
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dvr not playing back

My dvr will record the shows I program in ,but when I go to play it back I get a black screen. The TV will show the bottom bar on what was recorded and the time . I have called two days ago and all I got was a ticket number that did not solve my  problem

Posted by
Silver Problem Solver

Member Since: ‎06-17-2008
Posts: 13,999
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Re: dvr not playing back

unplug your box to reset it, if that does not work call comcast make sure they have the right box on your account.