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code SOaOO

Posted by
Visitor
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Member Since: ‎02-05-2011
Posts: 1
Message 4 of 4 (5,565 Views)

code SOaOO

How do I get my channels back ? All I'm getting is a code SOaOO.

3 REPLIES
Posted by
Visitor
Member Since: ‎11-24-2006
Posts: 1
Message 1 of 4 (5,292 Views)

Re: code SOaOO

I am also getting that code on two cable boxes so am I correct in assuming there is an outage issue in the Auburn Hills, Michigan area?

 

Hard reset does nothing to change the results but the inband screen shows a POOR rating of 24SNR

Posted by
Retired Administrator

Member Since: ‎07-01-2010
Posts: 2,486
Message 2 of 4 (5,406 Views)

Re: code SOaOO

 


angelohill wrote:

How do I get my channels back ? All I'm getting is a code SOaOO.


Do you still need assistance with this?

 

Just 'Dete'
Retired Help Forums Admin
Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,031
Message 3 of 4 (5,563 Views)

Re: code SOaOO

Your error indicates a signal issue.  It could be local to your home, neighborhood, or more widespread.

 

Please post your location, as your the 2nd one tonight with signal issues.

 

You should attempt to call Comcast support and report it, the more reports, hopefully the faster they will get it fixed.  it needs to be reported.