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cable not out (works fine when connected directly to tvs) but none of the digital boxes work, nor the dvr. tried powering down, didn't help. what's up?
10-11-2011 09:27 AM
yeah. cable not out (works fine when connected directly to tvs) but none of the digital boxes work not the dvr. tried powering down, didn't help.
10-11-2011 07:58 AM
what are the boxes doing? any error messages or anything?
10-11-2011 09:32 AM
the message was to the effect that "service has been interrupted...". SInce the cable worked directly into tv I assumed something to do with digital signal?
It just cleared up on its own and is working now (out since yesterday), but I would be interested to know the story, as it happens rather frequently.
10-11-2011 10:09 AM
not working again. website reports "no outages" in my area.
I'm really starting to hate comcast
10-11-2011 04:11 PM
Please call and insist on a tech visit. The tech will have the proper test equipment to find and fix your signal issues which are most likely very close to your home. This could be fitting issues, drop cable damage, splitter issues.
Make sure your F connectors are snug on the back of the box, at the TV outlet and any accessable splitters.
It will not fix itself, and most likely not a RF system issue, but more local to your location that a tech needs to come out. Digital signals are carried on higher frequencies than the analogs, and there is more loss at the higher frequencies. Many times in area's that just went through the digital transition older splitters are in place that won't handle the higher frequencies, old RG59 coax has more loss, crimp on F connectors cause issues, and other cabling, splitters and fitting issues can cause the loss enough for the digital box not to work. Splitters need to be rated 5 - 1000 mhz, and older splitters rated for 400, 500 or 600 mhz will not pass the higher frequencies.
10-11-2011 04:14 PM
thx - tech is scheduled for tmrw. not right that they charge customers to replace/repair their own equipment, though. had them credit my acct already for charging me $46 to replace a section of their own cable. for all I know my current problem is being caused by something that tech did
10-11-2011 06:04 PM
You are not charged if the issue is outside the house, or with the equipment.
You can be charged if the issue is with the inside coaxial cabling and related splitters & connectors since the inside coaxial cabling is owned by the homeowner just like your plumbing, telephone wiring and electrical wiring. If you subscribe to the monthly wiring maintenance, then that covers the inside wiring.
The tech is the one who codes the job if you will be charged or not, so if you feel you were charged for issues outside or with the equipment, the charge can be contested.
10-11-2011 06:37 PM
I hope someone called it in, or everyone on the block will think the neighbor called when no one called.
10-11-2011 07:52 PM
figured out that the problem presents every time it rains. every comcast customer in cul-de-sac has the same problem.
10-19-2011 05:35 PM
The Comcast Cares Team has been notified and will contact the local group.
Watch this post and your email for updates from the team during the business week.
10-19-2011 05:37 PM
Could you please send me a Private message with your account number so I may investigate this matter?
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10-20-2011 11:19 AM
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.
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