Could you please send me a Private message with your account number so I may investigate this matter?
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You are not charged if the issue is outside the house, or with the equipment.
You can be charged if the issue is with the inside coaxial cabling and related splitters & connectors since the inside coaxial cabling is owned by the homeowner just like your plumbing, telephone wiring and electrical wiring. If you subscribe to the monthly wiring maintenance, then that covers the inside wiring.
The tech is the one who codes the job if you will be charged or not, so if you feel you were charged for issues outside or with the equipment, the charge can be contested.
thx - tech is scheduled for tmrw. not right that they charge customers to replace/repair their own equipment, though. had them credit my acct already for charging me $46 to replace a section of their own cable. for all I know my current problem is being caused by something that tech did
Please call and insist on a tech visit. The tech will have the proper test equipment to find and fix your signal issues which are most likely very close to your home. This could be fitting issues, drop cable damage, splitter issues.
Make sure your F connectors are snug on the back of the box, at the TV outlet and any accessable splitters.
It will not fix itself, and most likely not a RF system issue, but more local to your location that a tech needs to come out. Digital signals are carried on higher frequencies than the analogs, and there is more loss at the higher frequencies. Many times in area's that just went through the digital transition older splitters are in place that won't handle the higher frequencies, old RG59 coax has more loss, crimp on F connectors cause issues, and other cabling, splitters and fitting issues can cause the loss enough for the digital box not to work. Splitters need to be rated 5 - 1000 mhz, and older splitters rated for 400, 500 or 600 mhz will not pass the higher frequencies.