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Member Since: ‎06-28-2010
Posts: 1

cable box keep shutting off

I have a motorola DCT6412 III cable box for the past 6 months it keep shutting off  for a minute or two and sometimes starts to download updates. When it updates it will not come back on until I call for service. Anybody else having this issue

Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 14,831

Re: cable box keep shutting off

If you have a troublesome cable box, just take it and the remote control to the local Comcast office for a swap.


There is no reason to keep putting up with it.