Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now



X1 box

Posted by
Member Since: ‎06-08-2012
Posts: 8
Message 2 of 2 (1,100 Views)

X1 box

I'm having freezing issues. Gets stuck in dvr mode when fast forwarding. Constantly have To reset box. Still can't program in guide by day. Only hour by hour. And many other numerous problems
Posted by
  • The Community would like to Welcome you!
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎09-22-2012
Posts: 13
Message 1 of 2 (1,094 Views)

Re: X1 box

Your cable box is having reception issues. Check the coaxial cable that comes from the wall to the back of your cable box and make sure its screwed on tightly at the wall and behind the box. Also if there is a splitter, check the connections on that as well. Then reset the box (unplug the power cord for 30 seconds and plug back in) and that should resolve the issue. If not then a technician will have to be sent out to resolve.