Two days ago we began experiencing the equivalent of close captioning on all channels. We cannot make it go away. If we use our TV remote and program for close captioning then we have double wording on the screen. If we turn off cc we still have it albeit more of a flashing thing then readable words. We have worked our remotes to death trying to get rid of it. Please make it go away. You are doing it at the station. We cannot get rid of it at home.
I am on digital (best package) with HD box. My TV remote lets me select input and it also permits me to tell the TV to show closed caption. It does that just fine. If I turn my TV remote to close caption I now have duplicate wording on the screen.
There is nothing on the Comcast remote nor is there anything on the Motorola box that will take the words off the screen. It's driving us nuts. Sometimies the words just flash and often the text is incomplete.
I have tried for hours to get help by telephone from COMCAST....you might as well die the dead. I get disconnected or connected to someone who sounds like they are at the other end of the earth and unitelligible.
We are ready to scream. We cannot read the menus because of words blocking half the screen. Even commercials have wording which they do not have with my normal TV Remote CC.
It has got to be coming from the station. We have no control over it...
You are no doubt telling me something that will work but I cannot get here from there. How do I shut off DVR. I cannot get the "windows" you are referring to. Please talk this old fellow thru. I assume I click on menu. Then what "setup"? If I click on DVR I do not get an on/off choice... Help please.
On the remote, hit the Cable button, then POWER. The cable box should turn off. Hit the MENU button. You will see a text screen. Scroll down to 'CLOSED CAPTION' (a little arrow on the left will move up and down). Hit OK/Select to toggle between ENABLED and DISABLED. Once disabled, hit POWER to turn it off, then POWER again to turn it on normally.
This procedure will work with most all Motorola-based cable boxes, SD, HD, or DVR.