I have a Toshiba DVD recorder that used to get the TV Guide Onscreen (TVGOS) information before the digital transition. Since then, it has not worked. I have no cable box, and just run the cable into the recorder. Does anyone know if this should be working? Has it been checked out in Minneapolis?
Opened up another help chat today, and asked about the ticket that was opened last week. After a lot of explaining and re-explaining, I was told that the ticket was closed the day it was opened. No resolution, no notification, just closed. During the chat I sent some links to the Rovi website and the chat analyst suggested that I replace my cable box with one that is listed on the Rovi website. This is what I will attempt tomorrow.
I am under the impression that the TVGOS feature is dependent on the firmware in your DVD recorder, and there is alot of units that have needed firmware upgrades to the hardware to restore guide function after the digital change, both over cable using QAM and over the air using ATSC.
I would contact Toshiba customer service at 1-800-631-3811 or the number in your manual and ask about firmware updates for your specific model, and talk to them about the guide issue.
I have a friend that lost guide downloads after the over the air digital transistion. Mitsubishi automatically sent him a USB flash drive to update his firmware on his 18 monthl old LCD tv, and the the guide downloads have returned and is functioning properly. Because he had registered his unit with Mitsubishi, he automatically received the firmware update, and a prepaid return envelope to return the flash drive.