10-09-2009 06:11 PM
10-09-2009 08:55 PM
OK, first, thinking that it would help to thoroughly spell out the problem, I sent an email to Comcast Help. They replied that I should call 1800COMCAST, because "some issues cannot be properly diagnosed or resolved through e-mail communication", which doesn't really make sense to me, but whatever.
So I called the dreaded 1800COMCAST, and was met with the typical clueless customer service rep who eventually told me I needed to go get a free Digital Starter Package, which included a converter box. I did that and set up my DVR to work with the cable box, but still no TVGOS.
I called back again, and got that rep's twin brother, who eventually opened a "channel request" for me, gave me a tracking number, and told me I should hear something in 72 hours.
After a week, I opened up a Live Chat to discuss this. Evidently no progress had been made on my issue, so I explained it all again, and was told to expect something in 72 hours.
I waited another week, and opened another Chat. This time, I was told that there were no notes or documentation yet on my "channel request", but that it would be escalated, and I was given a Reference Number, "which is different than a Tracking Number".
So here I sit, patiently waiting, with hope in my heart. I don't really expect the customer service reps to understand what TVGOS is. It doesn't really surprise me that they think I mean the TV Guide Channel. It is irritating, however, to see that when I spell out the problem in an email or a chat, and open an issue with customer service, that nothing gets done. I do plan to persist, on a weekly basis, until I get a fix or an official blow-off from someone who sounds like they understand what I'm talking about.
11-12-2009 10:27 AM
Is there an initial setup that you can run on the DVD player? On most tvs you either have to run the initial ot general setup to re-initialize tvgos if the channels are changing.
11-12-2009 09:27 PM
Yeah, thanks for the suggestion, but I've done that. Reset everything and made it go search for the info, with no luck.
Still hopeful . . .
11-13-2009 11:01 PM
I am under the impression that the TVGOS feature is dependent on the firmware in your DVD recorder, and there is alot of units that have needed firmware upgrades to the hardware to restore guide function after the digital change, both over cable using QAM and over the air using ATSC.
I would contact Toshiba customer service at 1-800-631-3811 or the number in your manual and ask about firmware updates for your specific model, and talk to them about the guide issue.
I have a friend that lost guide downloads after the over the air digital transistion. Mitsubishi automatically sent him a USB flash drive to update his firmware on his 18 monthl old LCD tv, and the the guide downloads have returned and is functioning properly. Because he had registered his unit with Mitsubishi, he automatically received the firmware update, and a prepaid return envelope to return the flash drive.
Hope this helps.
11-19-2009 01:54 AM
11-19-2009 08:10 PM
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