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Replacing Remote

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Posted by
Visitor
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Member Since: ‎05-23-2012
Posts: 1
Message 9 of 9 (14,421 Views)

Replacing Remote

If my puppy should happen to chew up my new comcast remote (last week she destroyed another remote), will I have to pay for a replacement and if so, how much $$? Hopefully I don't have to worry about it, but it'd be nice to know what I'm up against just in case! Smiley Happy

1 ACCEPTED SOLUTION
Posted by
Service Expert

Member Since: ‎02-04-2004
Posts: 15,976
Message 8 of 9 (15,372 Views)

Re: Replacing Remote

Take the remote to the Comcast office and get a new one. You will not be charged for it.

 

My dog chewed up a remote once and as the lady behind the counter handed me another one she stated that they have heard a lot of reasons why remotes get torn up. Dogs chewing on them was one of the reasons they hear on a regular basis.



 


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

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8 REPLIES
Posted by
Problem Solver

Member Since: ‎10-13-2013
Posts: 357
Message 1 of 9 (5,615 Views)

Re: Replacing Remote

I don't think they charge for replacement remotes any more, but I'd bet they'd charge to ship one to you.  Drop by your local Comcast office and ask.  At best they'll just give you one and at worst you'll save theshipping charge.

 

Be sure to make note of the model number of you cable box so you will get the proper remote.

Posted by
Visitor
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Member Since: ‎09-21-2010
Posts: 1
Message 2 of 9 (5,628 Views)

Re: Replacing Remote

I no longer have a remote, I have lost it. How do I purchase a new one?

Posted by
Visitor
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Member Since: ‎10-20-2012
Posts: 1
Message 3 of 9 (11,338 Views)

Re: Replacing Remote

I just had to post this! my dog has totally chewed up my remote and I was looking to see about a replacement. Once I typed in "replacement remote", the same story popped up in the middle of the screen. I just dropped my head.

Posted by
Visitor
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Member Since: ‎09-01-2012
Posts: 3
Message 4 of 9 (12,271 Views)

Re: Replacing Remote

You can return it in the mail they will send you a new remote and give you a return label to return the old one

Posted by
Visitor
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Member Since: ‎09-01-2012
Posts: 3
Message 5 of 9 (12,272 Views)

Re: Replacing Remote

I called to get mines replaced it cost $6.00 dollars, but if you find it send it back and they wont charge you.

Posted by
Visitor
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Member Since: ‎06-29-2012
Posts: 1
Message 6 of 9 (13,775 Views)

Re: Replacing Remote

My remote in my bedroom no longer works.  I put new batteries in it and it still will not work.  I am 62 years old and disabled.  I have no way of returning my remote for a new one.  Antioch is quite a ways from my house.  Can I return it in the mail?

 

Linda Hall

jakrinda@comcast.net

 

 

Posted by
Visitor
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Member Since: ‎05-27-2012
Posts: 1
Message 7 of 9 (14,342 Views)

Re: Replacing Remote

How much would it cost to totaly replace the remote? Was moving furniture around and it can not be located. Can we also use a different remote for the Digital box as well?

Posted by
Service Expert

Member Since: ‎02-04-2004
Posts: 15,976
Message 8 of 9 (15,373 Views)

Re: Replacing Remote

Take the remote to the Comcast office and get a new one. You will not be charged for it.

 

My dog chewed up a remote once and as the lady behind the counter handed me another one she stated that they have heard a lot of reasons why remotes get torn up. Dogs chewing on them was one of the reasons they hear on a regular basis.



 


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.