Correct, the remote can work for the tv but won't connect with the cable box. I have the silver remote with the red ok/select button that has the cable button at the top. The box is new for me but the funny thing is my box in my bedroom works fine with the same kind of remote like the one in the office. It may be something I'm doing wrong, not sure.
Is this box new for you? Did you exchange it for a different box and keep an older remote? Need to narrow down what is going on.
If it is a DTA box and DTA remote the tv should be on channel 3(or 4 depending on the output switch on the DTA) and then the remote would change the channels on the DTA.
If it is a different remote that has a CABLE button near the top that would only put the remote into controlling the cable box which should control the channel changes using the channel up/down buttons on the remote. I am not sure if the Comcast universal remotes work with the DTAs.
ok you say the remote controls the tv channel. do you mean on the cable box. If that is the case then the code does not work that you put in as it is not controlling the volume or power on the tv. What tv do you have?
having trouble with my cable box DC1011COM i can set the code for my tv and it will change the channel but will not shut the tv off or adjust the sound. i have unplugged the box to see if it would reset no luck