Welcome to Comcast Help & Support Forums
You can contribute an answer or post a question.
Reply
Posted by
New Visitor
Member Since: ‎10-14-2012
Posts: 3

Remote control issues

Will Comcast ever address why the remote only works half the time? Tonight, I tried to access my recordings for 15 minutes when I realized that I can use the buttons on the DVR box to find what I was looking for! For 2 years, I fought with this crappy remote and would be so agitated because it only works occasionally.  One of my friends that lives in a different city, has the same issue.  It is beyond annoying.  If I had access to any other cable company, I would no longer be a Comcast customer!!!!

Posted by
Recognized Contributor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.
Member Since: ‎09-07-2012
Posts: 38

Re: Remote control issues


Rctwyman wrote:

Will Comcast ever address why the remote only works half the time? Tonight, I tried to access my recordings for 15 minutes when I realized that I can use the buttons on the DVR box to find what I was looking for! For 2 years, I fought with this crappy remote and would be so agitated because it only works occasionally.  One of my friends that lives in a different city, has the same issue.  It is beyond annoying.  If I had access to any other cable company, I would no longer be a Comcast customer!!!!


Have you tried to change the batteries in the remote? If this does not help, you should try to swap out the remote at a Comcast Center.

Posted by
New Visitor
Member Since: ‎10-14-2012
Posts: 3

Re: Remote control issues

Yep, I have changed the batteries so many times and it never helps at all.  Maybe swapping the remote is the thing to do. Thank you!