We can't get out remote to change channels on the cable box. It does it sometimes but not always. We have unpluged everything and plugged it back in changed batteries in the remote. It was working just fine yesterday afternoon and then late last night it stopped working. Anyone had this problem? Or any suggestions?
Every two or three months the DVR becomes slow or unresponsive to the remote. The remote works fine with the TV. We go in and change the DVR it works fine for a few months and then it starts again. We have a Motorola DCH 3416 is there a better one from Comcast I should exchange this one for? Comcast always acts surprised that we have this problem, however, I see that others have the same problem. Every time we have to take the box in we lose all our recordings. Any help would be appreciated.
And this is at best a temporary fix if I understand correctly? The only solution is to get a new cable box?
It seems on the Motorola boxes with the A28 guide which was rolled out in 2010, has created a few new issues, including boxes seemingly slowing down and eventually being unresponsive. Powering down and powering up the box does return it to normal.
Because all the Motorola boxes run the same version guide software, so replacing the box might not help. You certainly can exchange the DVR for another one if you wish.
Im having the same problem- and it is with Motorola cable boxes.
I was having the same remote issues (just started two days ago), changed batteries, then exchanged the remote at Comcast.
Came back and realized it was the cable box that was having issues. Unplugged, rebooted- no change.
Exchanged the box and recieved another Motorola. Now nothing is working correctly. Only shows 4 channels in the guide (1 through 4) and only one channel actually is showing a tv channel (Tv Land for some reason).
Are the cable boxes in question Motorola DVRs? DeeDeek68, you mentioned unplugging everything. Did that include unplugging the power cord from the cable box for 10-15 seconds? I ask because this sounds a lot like a known problem with Moto DVRs running the latest guide software becoming non-responsive to remote and probably other commands. This has been discussed previously in multiple threads. If this is the problem, rebooting the DVR (power off the DVR, unplug the power cord for 10-15 seconds, then plug in the power cord again) will probably resolve the issue, at least temporarily. Note that it may take a couple days for the DVR to fully repopulate the guide data after a reboot.
i can't help, other then to say you can exchange your remote at a Comcast office.
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I have this same problem. You have to push the channel buttons numerous times in order for it to do anything. Changed the batteries, thats not it and it was working fine yesterday.Haven't figured it out yet... has anyone else...