New to the Community? Start here.
I just tried calling Comcast about my cable being out & it said they couldn't take my call because of high call volume. My cable is giving me the error code listed above, is cable out in my area?
Why are none of my HD channels working?
Code So500 should be available momentarily has been showing for more than 30 mins
Sorry for the inconvenience. I have refreshed all your boxes and will have someone form your local market follow up with you.
if you click the my account tab top right of this page on the right side you can check for an outage. are you sure its not Saoo that be signal related and could be caused by an outage in your area.
Use this tool to find the codes of your devices and to get specific instructions on programming the codes into your Comcast remote.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.
Find everything you need to know about setting up your wireless gateway.
Get details on weather, traffic, sports and more all from your XFINITY TV on the X1 Platform Dashboard.