chat id: a085e995-44fc-41b3-9ae8-7f5d647b90f7 Problem: receivers went off earlier & after I had to turn them back on, several hours ahead everything says "To Be Announce" I'm so tired of this happening. Desiree > Hello EDWARD, Thank you for contacting Comcast Live Chat Support. My name is Desiree. Please give me one moment to review your information. EDWARD > My Issue: receivers went off earlier & after I had to turn them back on, several hours ahead everything says "To Be Announce" I'm so tired of this happening. Desiree > It is a pleasure to have you on chat! First of all, I apologize for whatever inconvenience the issue has caused you but I'll be more than happy to resolve it for you. I hope you haven't waited so long to be assisted. How are you doing? EDWARD > Would be better if cable receivers would stop going off Desiree > I am sorry to hear that you are having issues with your Cable box Desiree > Thank you for bringing this to our attention Desiree > I understand the trouble that this has caused you and I want you to know how sorry I am for the inconvenience. As your service representative today, I want you to know that your satisfaction is of my topmost priority and I assure you that we can resolve this issue together on this chat. Desiree > Please give me a moment or two while I pull up your account. EDWARD > I doubt it is on my end since it happened to both DVR & the HD Receivers togerther Desiree > Thank you for patiently waiting Desiree > Since 2 receivers are having the same issues, would you like to go ahead and schedule an appointment for repair? EDWARD > There was a tech here last week fixing an issue with a modem that he easily fixed. When the DVR Receiver goes off, the TV plugged into it goes off too Desiree > If that is the case, the issue could be the power strip. EDWARD > I bet, you haven't got an email that techs are working in outdoor equipment. It's happened before Desiree > It is normal to see "To be announced" if the Cable box loses power EDWARD > TV is plugged into the back of the Receiver AC Desiree > When the TV loses power, we can consider that the issue could be the power strip because if it just the box, the TV should stay on when the box reset by itself EDWARD > The receivers, DVR on one tv & HD one is on HD TV which is also my pc monitor EDWARD > The DVR or HD receiver just went off. The electricity DID NOT go off EDWARD > DVR & HD... Desiree > Alright, what I can do now is to send a refresh hit to your Cable boxes to make sure that the signal is good. But the issue here is the power on the receivers. We have the option to replace them at the service center, we can also send a technician to personally check on the boxes Desiree > Which do you prefer? EDWARD > Neither came back on until I turned them back on. Desiree > I understand EDWARD > I'm not going to rearrange my life to wait around on a tech. I so wish I could have Dish here but, that is impossible Desiree > Alright, I understand. Refresh signal sent to your Cable boxes, just give it few minutes for the Guide to load Desiree > Do you have any other concerns for me today? I will be glad to further assist you. EDWARD > I got a better idea. Print the transcript of this & send it to Comcast Corp. Office in PA Desiree > Alright, I will make sure your feedback/issues is being forwarded Desiree > Account has been noted properly regarding these issues Desiree > Would there be anything else I can assist you with today? EDWARD > I'm so tired of Comcast treating customers like victims because we don't have a choice for TV.