" In our on-going customer research, PIP continues to drop in ranking of importance of features that the majority of our current customers (and potential customers) use or want. PIP was only ever available with DVRs in our SA areas (a very small percentage)."
They must have needed the bandwidth for another porn channel or two. I used it a lot during baseball and football seasons.
The initial date is 2010 but there are updates all the time based on questions posted. You can also post one on this issue there if you want.
Picture-in-Picture (PIP) functionality was a feature that was available with the previous guide on our Scientific Atlanta (SA) and Cisco branded DVRs. I completely understand that this was a valuable core feature for you and some of our DVR customers. I was disappointed that we were not able to retain PIP in this guide. Unfortunately, this unique feature could not be supported by the new guide given the goals and timing of this and future releases. Some televisions have a PIP feature built in. The guide does not impact your television set's PIP functionality (if it has one). This link may help: http://www.comcast.com/MediaLibrary/1/2/CM/VanityURL/documents/pip_tv.pdf
You would need to also use the TV remote control to use and control the PIP display. PIP was only available in our Scientific Atlanta (SA) and Cisco branded DVRs. The PIP feature impacted a small percentage of our SA-Cisco customers and an even smaller percentage of our overall customers; most of which have never had the PIP feature through their cable box.
We also conducted extensive research around the importance of the PIP feature in the current guide and as a potential future feature in upcoming guides. PIP is not currently on our feature roadmap. In our on-going customer research, PIP continues to drop in ranking of importance of features that the majority of our current customers (and potential customers) use or want. PIP was only ever available with DVRs in our SA areas (a very small percentage).
I certainly understand that there is a passionate customer base for PIP. We also realize that there are some customers who are not happy about this decision.
The 80% of Comcast users with Motorola equipment never had PIP. When Comcast started working on getting the same guide on both platforms, they removed it so all the fetures would be equal on both Motorola and Cisco / SA equipment. They did not code the PIP into the newer version guides running on these boxes.
In order to use Picture in Picture (PIP) you need to have 2 video sources connected to your TV. One source is your set top box (ST. The other source can be either Clear QAM, if still provided in your area, which is signal your TV may be able to use without a box. The other source could also be Over the Air (OTA) which is just an antenna connected to the TV.